Log In
Sign Up
Company Description
WNS (Holdings) Limited is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Job Description
§ Operational Parameters
§ Ensure that Legal and compliance defects are zero or tend to zero.
§ Establish peer-to-peer relationships with the onshore business.
§ Ensure complete, transparent and frequent communication with the business.
§ Adhere to the communication plan and rigor as agreed with the business.
§ New Hire Orientation and Agent attrition
§ Will involve the Human Resources department on attrition related issues and keep attrition levels.
§ Employee touch time
§ Ensure Rewards and recognitions in teams
§ Encourage & drive Agent initiative and continuous improvements
§ Ensure Employee Satisfaction levels are high
§ Ensure all HR records are being maintained as prescribed and available for audit from time to time.
§ Will develop High Potentials in Team to take on higher responsibilities
§ Will lead and support Six Sigma projects to improve process performance on a consistent basis
§ Establish solid rapport with each team members as indicated by team members.
§ Encourage others on the team to identify barriers to team functioning and suggest remedies.
Operational Excellence
§ To move between leadership role and team member role on various projects as required.
§ Actively drive Brainwave activities.
§ To ensure appropriate and timely escalations to immediate superiors.
§ Ensure that credit is given to others who contribute to team well being.
§ To ensure staff welfare as per the budget.
Training
§ Up skill using existing WNS training modules.
§ To fix a percentage of time, to conduct training for people reporting to you.
§ Admin and Logistics
§ Ensure shifts are being planned as per business requirement
§ Transport and logistics are managed effectively.
London Market Knowledge
§ Knowledge of Premium Calculations, Slip reading, Claims Processing, Technical Accounting knowledge , Issuance & Re-Issuance ,
§ London Market & Lloyds Market Underwriting (new submission, quote, decline, written, endorsements & slips) experience is must.
§ Should have excellent communication skills & be able to manage day to day work.
§ Should be a team player with focus on maintaining the highest level of quality and achieving team targets as specified by process.
Qualifications
Non Technical Graduates Fresher / Graduates 1 year Experience
Additional Information
Working knowledge in insurance & Reinsurance domain, Lloyd’s of London experience
Should be ok with working in 24* 7 environment.
