Market Skills and Certifications
Required to have 15+ years experience in Global incident monitoring / command centre, preferably with a multinational corporation, with 6+ years in senior leadership roles
A bachelors degree or higher or equivalent law enforcement/military experience
8+ years of related experience managing an operations or incident command centre
Experience with in-house centres in SEZ supporting the US would be a distinct advantage.
Qualifications – Post Graduate preferred.
Experiences should include extensive experience in running teams involving incident management, intelligence / threat monitoring, management of crisis situations (global in nature).
Should have managed 24X 7 monitoring teams supporting global operations.
Must have good understanding of global trends and practices in emerging trends, threat identification and monitoring and reporting.
Ability to handle multiple priorities and work to tight deadlines, coupled with a commitment to the highest quality standards and an eye for detail
Team player, with the ability to gain confidence and trust at all levels of the organization, leveraging networks and overall strength of the enterprise
Proven change management experience with solid decision-making skills and analytical ability.
Proven strong relationship management skills and demonstrated success in building partnerships, collaborating, and influencing at senior levels across lines of business as well as with corporate partners and external vendors.
Excellent people management experience including coaching, teaching, and mentoring of team members
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership for responsibilities and for management of risk exposure.
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Exhibits excellent problem solving and analytical skills.
Demonstrated expertise in Project Management, Stakeholder Engagement, People Leadership, leveraging Technology and Quality. Exhibits commitment to delivery of quality work products.
Good understanding of change management tools and a track record of continuous improvement through usage of quality tools. Experienced in process improvement and quality frameworks.
Willingness and experience of having worked in shifts and managing 24×7 responsiveness.
Strong interpersonal, influencing and communications skills with an ability to effectively manage and build relationships
Maintain calm during stressful situations demonstrated leadership skill sunder fast-paced, highly dynamic situations
Demonstrated ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68022
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