Wells Fargo Hiring for Business Initiatives Mgr 2 at Bengaluru / Bangalore Full Time

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
The Command Center 2nd Shift Manager is responsible for the daily oversight and management of the 2nd shift intelligence team to ensure ongoing monitoring and identification of risks across the organization. Functions supported include situational awareness, incident identification, escalation and coordination with stakeholders, policy/procedure administration and adherence, systems/change initiatives for department-based applications, business continuity planning, legal and regulatory adherence, reporting and analysis, and quality management. Consult on process execution matters for the intelligence and incident management programs, and business process risk/ control assessment at the process level.
Responsibilities
include providing management and oversight of the enterprise incident analysis based upon a defined and repeatable impact assessment methodology, escalation of risk analysis to ensure timely and effective response, leadership and coaching to the team members, and establishing public-private partnerships. This role will engage in a 24/7/365 always-on event intake, detection, triage, and response environment. Additional responsibilities include:

• Provide proactive and reactive end-to-end intelligence services to the Wells Fargo enterprise through continuous monitoring of available internally sourced and externally sourced information, data feeds, alerts, escalations, and notifications for indicators of potential situations.
• Trigger broader Enterprise Incident Management (EIM) and support response model when activated including notification and call support for:
• Emerging risk and incident assessment
• Activation of the company’s Enterprise Incident Command Center response structure
• Communicating risk and response activities in a dynamic and fast-paced environment
• Provides risk-based guidance to lines of business and leadership in response to critical incidents
• Support Wells Fargo’s role in critical infrastructure protection – Foster partnerships and trusted relationships for preparedness, improved resilience of the critical infrastructure
• Lead and/or participate in post incident review meetings with key business partners to review events and opportunities for ongoing improvement
  Additional KRAs
  Strategic Management
  Development of strategic plans for managing the delivery of the Incident command centre in India
  Plan and manage skill portfolio of staff in view of future needs.
  Financial
  Monitor and manage expense budget items for his / her team
  Use optimal resourcing mix to attain financial goals.
  Relationship Management
  Initiating, developing, and maintaining relationships and communication with stakeholders
  Operational Management
  Establishment of service performance measures tied to business outcomes in line with global objectives for incident command centre
  Review and drive improvements and consistency in policies, practices, and procedures on an ongoing basis with the view to creating an environment of continuous improvement.
  Build-up and maintain a sound knowledge of industry practices and procedures and examine value to the current internal environment.
  Ensure no surprises, and active risk management.
  Create visibility of operations through reporting / metrics for senior management.
  Continuously strive towards effectiveness, efficiency, and experience.
  Staff
  As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
  Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying, and managing risks, and completing daily management tasks.

Market Skills and Certifications
Required to have 15+ years experience in Global incident monitoring / command centre, preferably with a multinational corporation, with 6+ years in senior leadership roles
A bachelors degree or higher or equivalent law enforcement/military experience
8+ years of related experience managing an operations or incident command centre
Experience with in-house centres in SEZ supporting the US would be a distinct advantage.
Qualifications – Post Graduate preferred.
Experiences should include extensive experience in running teams involving incident management, intelligence / threat monitoring, management of crisis situations (global in nature).
Should have managed 24X 7 monitoring teams supporting global operations.
Must have good understanding of global trends and practices in emerging trends, threat identification and monitoring and reporting.
Ability to handle multiple priorities and work to tight deadlines, coupled with a commitment to the highest quality standards and an eye for detail
Team player, with the ability to gain confidence and trust at all levels of the organization, leveraging networks and overall strength of the enterprise
Proven change management experience with solid decision-making skills and analytical ability.
Proven strong relationship management skills and demonstrated success in building partnerships, collaborating, and influencing at senior levels across lines of business as well as with corporate partners and external vendors.
Excellent people management experience including coaching, teaching, and mentoring of team members
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership for responsibilities and for management of risk exposure.
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Exhibits excellent problem solving and analytical skills.
Demonstrated expertise in Project Management, Stakeholder Engagement, People Leadership, leveraging Technology and Quality. Exhibits commitment to delivery of quality work products.
Good understanding of change management tools and a track record of continuous improvement through usage of quality tools. Experienced in process improvement and quality frameworks.
Willingness and experience of having worked in shifts and managing 24×7 responsiveness.
Strong interpersonal, influencing and communications skills with an ability to effectively manage and build relationships
Maintain calm during stressful situations demonstrated leadership skill sunder fast-paced, highly dynamic situations
Demonstrated ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68022