WELLS FARGO BANK Hiring for Operations Manager Job at Bangalore Full Time

About this role:

The Control of Risk Center of Excellence (COE) currently has 3 focus areas – Servicemembers Civil Relief Act (SCRA), Military Lending Act (MLA) and Commitment to Customer (C2C). As a part of Consumer Lending (CL) Risk, the Control of Risk COE works horizontally across the bank to mitigate risk (past, present and future) in the focus areas identified. The Control of Risk COE is a control function, not a compliance function.

The SCRA COE is included in the larger Control of Risk COE – The SCRA COE is responsible for proactively reviewing benefit requests and ensuring application of benefits to customers who are active duty service members.

Team consists of 2 processes: Research and remediation team and Business Procedure Writing team. The Research and Remediation team complete the following functions for the SCRA COE – Proactively process/apply benefits for SCRA customers. Business Procedure Writers will be responsible for making changes to existing procedures, as well as documenting new procedures per the request of the U.S. LOB

In this role, you will have responsibilities such as:

• Establish strong partnership with Chief Operating Office lines of business, Center of Excellence (COE), and other key stakeholders and business partners.
• Managing first line supervisors that are responsible for responding to complaints and inquiries from internal and external customers/clients/investors
• Providing information and consultation to management.
• Ensuring unit meets government regulations and company policies
• Resolving complex problems or inquiries
• Hiring, training, developing, and retaining a diverse workforce
• Improving group performance
• Developing and monitoring service standards and goals; performing service, and product
• Conduct regular meetings with aligned business engagement and relationship managers to ensure timely execution is occurring for all required activities.
• Ensure visibility to high-risk relationships and ensure performance, SLAs, issues, and business reviews are completed and escalated timely by providing engagement managers and relationship managers regular reporting on their required third-party risk activities.
• Business Procedure Writers will be responsible for making changes to existing procedures, as well as documenting new procedures per the request of the U.S. LOB
• Business Procedure Writer is assigned to procedure request by management following completion of the Change Management Request Form/discussion on Change Management Meeting
• Business Procedure Writer documents procedure updates and/or develops new procedures (based on request type) following existing Procedure Writing Process
• Business Procedure Team may also participate in completing Annual Certifications of procedures which involves reviewing and making aesthetic changes to existing procedures in accordance with the existing Wells Fargo Style Guide, as well as archiving procedures following documented retention policies
• Review existing documents for gaps, opportunities and improvement with the goal to bring efficiency and effectiveness to current procedures
• Attend project meetings where new policy or procedures are being developed.

Required Qualifications:

• 3+ years of management experience in one or a combination of the following: customer service, client relationship management, investor facing, disputes, claims resolution, or fraud resolution; in the financial services or credit card industry
• Excellent verbal, written, and interpersonal communication skills
• Ability to collaborate with team members and leaders overseas

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, and status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.