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Job Responsibilities
Restart of services/applications
Investigation on alerting tickets/business issues
Responsible for change request execution/implementation.
Deployment on Production environment
Reactive actions for alert related issues.
Proactive actions on improvements/automations for day to day operational/repetitive topics
Creation of Problem tickets & get RCA(Root Cause Analysis) from L3, to fix issue permanently.
KPI (Key performance Indicators) for performance improvements.
Requirements
Restart of services/applications
Investigation on alerting tickets/business issues
Responsible for change request execution/implementation.
Deployment on Production environment
Reactive actions for alert related issues.
Proactive actions on improvements/automations for day to day operational/repetitive topics
Creation of Problem tickets & get RCA(Root Cause Analysis) from L3, to fix issue permanently.
KPI (Key performance Indicators) for performance improvements.
Requirements
Technical knowledge for below area:
Understanding of Enterprise CRM/Marketing Applications
Solid experience in PEGA
Pega Marketing or Pega PRPC/BPM(Pega Admin),
Pega Predictive Diagnostic Cloud(PDC),
Pega SOAP Integration
Hands on experience in Unix/SQL
Good to have Weblogic/Tomcat administration
Understanding of Incident and problem management process
Good to have, write or maintain complex UNIX Shell scripts
Skills
Pega
Pega in Marketing
SQL
