PM (ATC) – (CREQ141711) Description
Serve as an internal consultant and Veeva Vault expert for IT and business partners across regions and business areas.
Participate in business requirement gathering and design activities with business & IT stakeholders as part of scrum team.
Perform delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives.
Design and build extensions for Veeva Vault to accommodate custom business flows.
Ensure that all system security and control procedures are implemented and maintained
Generate and implement ideas to simplify / streamline our integration landscape in alignment with integration design and patterns.
Responsible to maintain the configuration specification documentation both for functional and integration configuration.
Manage/Update JIRA Board during the lifecycle of an implementation focusing on requirements gathering, configuration, validation/testing, training, and go- live activities during releases.
Work with Integration Platform team to edit/update/maintain integration interfaces.
Work with Veeva technical team on requirements, issues related to Veeva API, Security Set-up and Functional Configuration.
Responsible to solve day-to-day incidents, service requests and work towards incident-reduction and automation. Also, update Service Now (ticket management tool) for all events with respect to the incidents, service requests, changes and problems.
Drive small modules in support transitions and ensure application stability when taking over BAU support of new applications