We are looking for a Front Office Exwecutive to make our guest feel welcome and ensure their pleasant and comfortable stay at our Villa.
If you have previous hospitality experience and are familiar with villa / hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our guests are satisfied.
Responsibilities
· To greet guests with warmth having highest level of hospitality and professionalism.
· Ensuring guests are taken care of as per VIP standards while providing acceptable solutions for guest complaints/issues adhering to company policies
· Encouraging guests to give feedback & reviews online
· 0% guest escalations
· End to end co-ordination for all guest related requirements
· Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions basis same.
· Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such adhoc requests.
· Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations.
· Encouraging guests to indulge in a variety of experiences at VIP.
· Business development by doing tie ups with restaurants, spa and other experiences.
· Keeping cost and wastage under control.
· Maintain groceries stock and replenish as per requirement in liaison with chefs + finance.
· H/K supplies, villa amenities, guest experience items, miscellaneous stock up keep and maintenance.
· Maintain minimum stock and order as per requirement in liaison with purchase manager + finance.
· Keeping cost and wastage under control.
· Kitchen monitoring, staffing, ensuring timely food services.
· Daily HK checklist to be maintained along with quality & hygiene checks done.
· Assigning driver duties as per guest requirements, making sure cars are kept clean and ready.
· Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following highest level of personal hygiene.
· Maintain low attrition within the contractual staff.
· Daily checks to ensure proper and efficient working of the property and its amenities.
· Co-ordination with vendors for repairs & maintenance at the villa.
· Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals.
· Supervising the work & checking to ensure proper solution is provided.
· Highlight urgent/long duration work to management & schedule repairs as per booking schedule
Requirements and skills
· Proven work experience as a front office Executive, Villa Experiences Executive , Guest Relations Executive GRE, F&B Executive or similar role
· Understanding of all hotel management best practices and relevant laws
· Hands-on experience with Hotel Management software (PMS)
· Proficiency in English; knowledge of other languages is a plus
· Customer service drive with outstanding communication and active listening skills
· Excellent problem-solving and multitasking skills
· Leadership skills along with the ability to motivate a team into high performance
· Ability to work flexible hours
· Strong sense of responsibility and a professional presentation
· BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
Job Types: Full-time, Regular / Permanent, Fresher, Contractual / Temporary
Contract length: 12 months
Pay: ₹20,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Supplemental pay types: