We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE LEAD – CLIENT ENGAGEMENT MANAGEMENT SUPPORT
As Lead – Client Engagement Management (CEM) Support, you will work as an integral part of the Bid response team to ensure timely and effective submissions of Temenos propositions to prospects. You will drive the services engagement for new license signings or existing accounts.
You will support Regional Client Engagement Managers (CEMs) to demonstrate our services value proposition by presenting our key services offering differentiators, leveraging our delivery capabilities and partner network.
You will develop a relationship with key stakeholders in the region, CEMs, Business Solution Group (BSG), and Sales, providing support to define Services solutions, estimations, and an effective implementation approach and serving as the main point of contact for opportunities going through a Bid lifecycle.
Work with Regional CEMs, BSG, Product and Sales teams to develop and drive Temenos solutions for prospects as per their needs or requirements of RFPs
Maintain ongoing communication across the RFP lifecycle maintaining agreed internal SLAs
Qualify and respond to RFPs/RFIs, in conjunction with Regional CEMs, on larger and new business opportunities.
Advice regarding the client’s business needs and desired solutions as part of the Account team during the proposal development process
Work with the Delivery team and Deal teams to generate estimates for proposals and initiate participation from key players.
Review and recommend revisions to the final proposal design
Jointly presents the proposed business solution to the client for acceptance
Proactively scope technical solutions required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and the firm.
Integrate the solution for opportunities that span different Temenos product suites and work with the CEM Support team’s tools, establish best practices, and create more reusable assets
Create a conceptual vision of the solution in the form of a conceptual architecture diagram
Coordinate closely with BSG, Sales, and Services resources to align solution design with customers’ business requirements
Create visualization in the form of a complete and precise formal model, expressed in industry-standard notation. Guiding for others to do so
Standardise and add value to both functional and technical responses to cater to client needs and espousing value, and emphasizing the value proposition
Consolidate E2E solution and design details and communicate that solution and its importance and value to stakeholders across the organisation
Provide coaching and professional development to team member sales associates to enhance their product knowledge, technical acumen, and technical sales skills
Understand various non-functional aspects of omnichannel application design provides a solution to optimize performance, scalability, etc.
Deliver overallmethodology, implementation, and architecture recommendations based on deal requirements and industry best practices
Drive the Deal Review Process and the Services forecasts for new deals
Contribute to the business development function’s improved efficiency by participating in the development and deployment of the following tools/templates: marketing collateral, proposal templates, estimating tools integrated with our methodology, service agreement and SOW templates, reference databases, resume databases, etc.
SKILLS & EXPERIENCE
Typically requires 10 or more years in the Services business, with Bid management and pre-sales.
Expertise in Estimation models and Techniques and RFP response building and management
Excellent communication skills and adept at Microsoft Office
Industry experience in Temenos’ targeted industry of banking solutions (Temenos Digital Transformation products/ Infinity / Core banking / Wealth/ FCM) is necessary
B.A. / B.S. in IT, business, marketing, strategic planning or related area preferred, or equivalent work experience.
Technical understanding of Banking/Wealth Management products and related services
Skilled in the art of consultative selling and negotiating techniques, sharing and getting accurate information
Position solutions that consider potential impacts on the client’s business position
Possess the technical skill and knowledge to share appropriate information with clients and co-workers and responds to concerns with timely, meaningful, fact-based, and constructive feedback
Creative thinking and encourage others to take reasoned risks to achieve value-added results.
Develop working relationships with clients and individuals in other business units by understanding their perspectives and issues
Has a strong understanding of potential solutions’ technical, cost, and risk implications
Stay current on technical trends in areas of expertise
Able to work with minimal direction but promotes an open flow of information, so those concerned are well informed.
Organise time effectively and determine the proper resources needed to perform job assignments effectively
Demonstrate a proven ability to exceed customer expectations and incorporate customer service into all aspects of the work plan.
You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
You will be part of a team that values integrity; we support each other and keep our promises.
You will be able to work freely, flexibility and can be your authentic self; we champion diversity.
You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part our the journey and want to make a real impact, we would love to hear from you.
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