Tech Mahindra Business Services Limited Hiring for Business Analyst at Mumbai Full Time

Roles and Responsibilities :
This role is part of the Strategy, PMO & Transformation reporting to the RPA Delivery Manager within the Capability & Automation centre of excellence. The overall department delivers a shared service to the organisation across five Centres of Excellence (CoEs) and is accountable for the collaborative delivery of strategic, cross-functional programmes. The department is split into 6 CoEs:(1) Strategy & PMO (2) Customer Experience (3) Continuous Improvement and Business Change (4) Capability & Automation and (5) Business Architecture & Delivery (6) Delivery Excellence (Sales functions)
This role will sit within the Capability & Automation CoE area of Transformation, alongside specialists and developers, delivering bespoke and customised applications and implementing automations across the entire Three Organisation. The successful applicant will be responsible for the requirements gathering, development support, testing, stakeholder management, implementation, and rollout of several projects relating to improving the efficiency of Three`s customer support processes, new business initiatives, automation, and efficiency programmes.

It involves acting as Gatekeeper for all new requests/changes, the scheduling of in life changes & projects. Working with a team of developers to deliver accurate requirements and effort assessments. Manage Business Expectations in relation to System Delivery timelines, projects & Ad hoc requests.

Desired Candidate Profile :

• 2 years of experience in Business Analysis or Business Process Analysis.
• Project management experience a plus.
• Strong facilitation and elicitation skills.
• Ability to work on own initiative.
• Bachelors degree in Business Analysis/Technical degree or Lean Six Sigma Green Belt.
• Experience of working with both agile and waterfall methodology. Nice to have awareness of DevOps Agile ScrumMaster.
• CTI, IVR and Customer care knowledge, would be an advantage
• Visio or similar workflow documentation tools essential.
• Ability to respond to constantly changing priorities under pressure
• Must possess the superior attention-to-detail and diligence required creating highly detailed and clear documentation.
• Ability to write effective Use Cases

Communication

• Listens to others and accepts input from team members.
• Clearly articulate ideas and thoughts verbally.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Strong presentation skills

Stakeholder Management

• Identify and prioritise key stakeholders.
• Understand and align stakeholder expectations.
• Ability to proactively resolve disputes.
• Excellent communication and relationship building capabilities.

Problem Solving

• Proposes solutions to problems and considers timeliness, effectiveness, impacts, and practicality in addressing stakeholder needs.
• Generates innovative solutions by approaching problems with curiosity and an open mind, using existing information to its fullest potential.
• Ability to find solutions and to think both strategically, tactically and operationally

Thank you!