Roles and Responsibilities :
This role is part of the Strategy, PMO & Transformation reporting to the RPA Delivery Manager within the Capability & Automation centre of excellence. The overall department delivers a shared service to the organisation across five Centres of Excellence (CoEs) and is accountable for the collaborative delivery of strategic, cross-functional programmes. The department is split into 6 CoEs:(1) Strategy & PMO (2) Customer Experience (3) Continuous Improvement and Business Change (4) Capability & Automation and (5) Business Architecture & Delivery (6) Delivery Excellence (Sales functions)
This role will sit within the Capability & Automation CoE area of Transformation, alongside specialists and developers, delivering bespoke and customised applications and implementing automations across the entire Three Organisation. The successful applicant will be responsible for the requirements gathering, development support, testing, stakeholder management, implementation, and rollout of several projects relating to improving the efficiency of Three`s customer support processes, new business initiatives, automation, and efficiency programmes.
It involves acting as Gatekeeper for all new requests/changes, the scheduling of in life changes & projects. Working with a team of developers to deliver accurate requirements and effort assessments. Manage Business Expectations in relation to System Delivery timelines, projects & Ad hoc requests.
Desired Candidate Profile :