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Job Description
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy for X – Bucket.
1. Ensure amounts collected from the customer are deposited in the branch within the specified timeline
2. Ensure feedback from collection activity is properly updated in Collection System
3. Adherence to Code of Conduct always
4.Timely reporting of service issues to the supervisor
5.Follow all related procedures/documentation wherever applicable
6.Timely completion of all training requirements annual refreshers, e-learnings, product refreshers etc.
7.Closure of all customer escalations within applicable TAT
8.Maintenance and timely update of the legal MIS
9.Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
10.Timely implementation of legal tools
11.Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
12.Ensure that all the accounts are managed in a manner so that:
13.Defined timelines are met
14.Appropriate approvals are in place
15.Continuous feedback given to the local Credit team
16.Maintain relations with the law enforcement agencies for effective recovery of dues
17.Ensure documentation of Foreclosure files as per checklist
18.Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
19.Maintain stock of property as per applicable processes
20.Maintain periodic Asset verifications reports.
21.Ensure timely update of records for accountholder’s change of contact details
22.Achieve targeted results through interface with internal as well as external stakeholders
23.Conduct periodic Collection Agency Audit
24.Exercise adequate control over Agency performance in terms of
25.Recruitment & training of field collectors
26.Managing agency and field collector productivity.
Post Graduate/Graduate in any discipline
