Who we are looking for:
The position will support the oversight and production process for SEC Form N-PORT and N-CEN filings. Manages a set of client relationships through all phases of implementation; including sales support, discovery, on-boarding, implementation and BAU support. Works closely with the ESP application support team and Agile technology labs to test and finalize the technology solution for these filings. Assists in the creation and maintenance of SOPs and checklist oversight procedures for the filing review process.
Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for:
Process & staff management – Manages service delivery from India GIC standpoint. Ensures service delivery is as per the agreed standards with clients. Monitor day-to-day management of team members and actively manage and maintain successful long-term relationships of assigned clients, and proactively escalate issues to Unit Head.
Responsible to keep team adequately staffed to ensure seamless service delivery each day. This includes both planned and unplanned leave management. Ensures timely communication is sent to home site, which can potentially lead to service delivery issues due to staff absence.
Responsible that team has the capability to function in case of a BCP event. This includes ensuring monthly testing of work from home arrangements are carried out, call tree information is kept updated and staffing arrangements in the event of a BCP event is managed.
Provides clear direction and training of subordinate managers and staff. Drives a culture of meritocracy in the team.
Standardization and process efficiency – Standardize the process. Identify process improvement and automation opportunities and ensure implementation after involving all the required stakeholders. Manage the implementation of all standard practices, processes, tools, etc. and initiatives and technology enhancements, while assessing operational effectiveness and making suggestions to streamline functions.
Ensure that the above initiatives translates to material efficiency saves set by the department / business division. Look for avenues, which can help in reduction of wastage etc.
Performance management – Ensures all personnel are given timely and complete performance evaluation feedback. Allocates and coordinates resources and handles personnel related issues.
Responsible for effective performance management of the team, uses resources efficiently to recognize and retain talent. Ensure ongoing recognition of top performers for excellent performance for delivering beyond the call of duty. Possess ability to show career path to key performers of the team and guide below par performers to get up to the required expectations to the bare minimum by demonstrating and evidencing underperformance through the process applicable as per company from time to time such as performance improvement plan or equivalent. Ensure transparency and consistency in performance measurement and rewards.
KPI and Management Reporting – Responsible for maintaining historical KPI records to depict the process health at any given time. Liaise with home site in designing such various metrics and frequency of circulation of such reporting, look for constant improvement as and when required or asked by home site.
Work with home site to ensure consistency across the various deliverable trackers, to ensure consistency and facilitating a holistic view for India oversight management
Maintain the necessary Management Information (KPI’s) to Indian Management.
Risk and Control / Improved Resiliency and Controls Framework – AVP to ensure that all must have documents are in place for the team and is refreshed periodically. They are also required to ensure that client specifics are documented and followed. AVP to ensure there are evidence that process controls are followed.
AVP may act as the second point of contact with any internal risk review or internal audit conducted in India.
Ensure that only GMAS registered macros are used. Enforce controls to ensure there are no IDDs. IDD solutions to be implemented in a timely manner and if required added as part of control checklist.
Single SPOC’s to be identified within FRFA with respect to each key initiative that will work with dept/location levels SPOCS. FRFA to have one voice. Clean Audits. Ensure KPIs reflect the changing nature of the activities performed.
Peer reviews of compliance to SOPs – to be completed for all teams at least twice a year – rotational. Zero claims arising from FRFA activities in India including Audit cost overruns. Timely completion of compliance training for self and team, follows ups will be seen as not achieved.
Home site relationship / Client Focused Management- Get recognition from home location as the BAU operational leader in your business line. Ensure participation in all relevant oversight and control functions with home location. Prepare and deliver key information and status updates where applicable on a periodic basis
Improve Service Quality with end client mindset and continually drive down errors through process improvements, enhanced controls, risk reduction.
Minimum 10% of staff to cover operating hours of the home site client’s day to have end to end ownership.
Ensure no clients are in Red and Amber status if deficiencies exist ensure there are remediation plans in place to turn them green.
Monthly client meetings across the client leads in Financial Reporting and Fund Admin (FRFA) teams to ensure knowledge/issues on clients are shared along with best practices.
Ensure timetables, resources is agreed upfront and facilitate for a quality product, maintaining highest accuracy standards.
Implement successful change control processes for taking on additional work. Ensure RAG status is measured for any unscheduled/planned/resourced activities.
Maintaining a proactive behavior towards client feedback that illustrates thinking from the client’s perspective. Always strive for positive client experience.
Successful transition of new business into India including appropriate knowledge transfer to SS and JV staff. Meet delivering to timetable at agreed accuracy targets.
Ensure your team is the first point of contact for JV staff on clients serviced in India.
Business Transformation –
Pre-cycle or post cycle activities to address quality must be implemented across all teams. Any exceptions to be signed off at VP level
All teams need to demonstrate they are skilled to perform all activities required in a cycle. Self-assessment and Home site or Indian management confirmation should be in place for all staff
In order to achieve the 5% year on year efficiency, drive adoption of technology and eliminate bespoke manual processes. Work with client service teams to ensure client communications are had where required to ensure these changes are communicated pre and post implementation.
Functionally Aligned Operating Model –
Continue to expand functionalization for FRFA Teams where possible.
Integrated Service Delivery & Management across Hub & JV –
Improve Diversity levels at Officer and below levels.
Team must improve their overall diversity measure by 5% and reach a minimum of 30% female at officer and below levels to achieve Diversity goal. Teams must select and hire best talent during diversity drives with an aim to improve the firm’s overall objectives
Ensure work performed by the JVs have adequate documentation, training sessions are run and FAQs are developed of the back of requests raised in each cycle. Measure is significant reduction in repeat issues – 50% improvement required.
Effective communication to all staff on the Values, Strategy and Goals of the firm, and their function. Team Huddles, One on Ones, Quarterly Town halls etc.
Better Asset Utilization –
Achieve the efficiency targets for each year and be in a position to implement the Savings. 5% reduction on ending of prior year HC. Reduce budgeted contractor spend by 25% ($250k).
Reduce bubble period to an average of 60 days or less. Hire in the targeted month. Misses in any month will need to be accelerated others so the entire years targets are achieved for project Ocean and new business.
Hires over 360 level should be opened to all the business as an internal promotion rather than an external hire to promote internal transfer opportunities for our staff.
Ensure all ad-hoc deliveries are documented and Home site teams are giving an efforts estimate to facilitate billing.
Effective usage of seating and hot desking, via shifts, WFH and hot desking arrangements. Cross sharing of resources to elevate peaks, this should happen cross locations and cross teams. AVPs to assist their VP’s to create heat map for their respective teams so cross training and cross utilization of resources takes place.
What we value:
Education & Preferred Qualifications:
Graduate degree in Business, Accounting, Finance or equivalent experience preferred
10 to 16 years of experience in related accounting or finance field preferred
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers