Standard Chartered Hiring for Zonal Head – Personal Loan North and East at India Full Time

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The purpose of the role is to:-

• Meet the business objectives initiated by the respective country CCPL Business
• Drive customer focus need-based selling agenda – deepen customer relationship and maximize penetration

Strategy

• Ensure meeting of key ratio of each campaign for cross selling of CCPL
• Manage achievement of sales target of campaign assigned

Business

• Deliver budgeted regional sales target, increase sales productivity and reduce COA
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor regional sales strategies, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels

Processes

• Operational quality – Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Continuously provide feedback to the manager of the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
• Ensure nil Customer complaints

People and Talent

• Lead and manage a team of 4 &ndash 7 Team Managers
• The Right Coach
• Engage every team member and build strong team work
• Effective performance/scorecard/vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly

Risk Management

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management
• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of the regional team
• Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Governance

• Ensure that all Audits/QA reviews/BRR reviews are cleared at all offices under your purview with no repeat findings / zero tolerance findings in your territory. Ensuring full state of readiness to face surprise audits.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Sales Team, Operations. CI, products etc.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.