Standard Chartered Hiring for Team Manager, Mortgage Lending at India Full Time

Role Responsibilities

Strategy

The purpose of the role is to:

• Meet the business objectives initiated by the respective country Retail Client Business.
• Drive customer focus need-based selling agenda – deepen customer relationship and maximize penetration.

Business

• Deliver budgeted sales target and increase sales productivity.
• Segment focus, customer focus needs-based selling.
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product.
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness.
• Build and manage relationship with business partners / intermediaries / channels.
• Sells anchored product with bundling, mainly focuses outbound activities.

Processes

• Ensure adherence to all internal and external regulations.
• To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.

People and Talent

• Lead and manage a team of 2 to 4 Managers
• The Right Coach
• Engage every team member and build strong teamwork
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage Attrition of Sales force

Risk Management

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management.
• Discipline in HR and training related matters, Operational Risk Standards.
• Zero tolerance of risk and compliance breaches.
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices.
• Being measured against Governance and Operational Risk review result of responsible sales units.
• Ensure no adverse findings in internal / external audit, governance and compliance review.
• To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] .
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Team Leader, Mortgage lending

Our Ideal Candidate

• Must be a graduate. MBAs would be an advantage.
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry especially Home Loans, Wealth and Savings Accounts would be preferred.
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along withminimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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