Standard Chartered Hiring for Surveillance Academy Lead – FCSO at Bengaluru / Bangalore


Standard Chartered

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Role Purpose:
The purpose of the role is to lead the Surveillance Academy team to create, implement and administer training programmes to support and enhance the knowledge, skills, and behaviours of the Financial Crime Surveillance Operations (FCSO) staff. The Surveillance Academy team&rsquos objective includes:

  • Ensuring that FCSO staff have the skills and knowledge required to perform their role (including systems and processes) and support the business (including banking product knowledge)
  • Provide/Facilitate FCSO staff with relevant behavioural skills training and

Support any ad hoc training program required to support the Bank&rsquos ambitions and goals with respect to Financial Crime risk management.
Key Outcomes:
Within the overall Financial Crime Compliance Learning Framework:

  • Develop and deliver effective FCSO training content in line with Financial Crime Compliance professional excellence standards.
  • Oversee the day to day execution of the FSCO training program.
  • Carry out a needs and gap analysis with key stakeholders such as FCSO Management Team, CFCC, Business, HR, and other relevant support areas to identify learning requirements.
  • Partner with FCSO Quality Control & Risk Management to identify FCSO risk areas and develop appropriate training programs to address and reduce such risks for the function.
  • Provides regular training management information to the FCSO Management Team.
  • Ensure all team members (especially trainers) are suitably trained and developed to carry out their roles and responsibilities.
  • Ensure team processes are &lsquofit for purpose from a risk management, regulatory, operational and financial perceptive and where deficient ensure these defects are risk assessed and looped back into the respective process design and build team to fix according to the Bank&rsquos CFCC & Operational Risk Frame work and Code of Conduct.
  • Provide leadership to the team to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Ensure that the Surveillance Academy team is appropriately resourced and has the capability to effectively deliver the FCSO Training program.
  • Process owner responsibilities for the Surveillance Academy team processes.
  • Ensures that all appropriate governance and procedures, such as Mandatory Training requirements, are applied fully and appropriately.

Generic Measures:

  • Delivery of objectives as agreed with the Global Head of Business Management & Workforce Insights and relevant Global FCSO Functional Heads.
  • Feedback from all relevant stakeholders (including team members)
  • Training completion and take up rates
  • No adverse / High Risk audit observations pertaining to Training

Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Support FCSO to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Operation of Financial Markets Financial Crime Prevention The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and talent:

  • Provide leadership, management and coaching to direct reports to deliver against team objectives, keep team members motivated and help them realise individual potential.
  • Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Stakeholders:

  • Head FCSO Business Management & Workforce Insights
  • Global Head of FCSO
  • FCSO Management Team
  • FCSO Surveillance Excellence Team
  • FCSO Case Excellence Team
  • Financial Crime Compliance Regional and Country Heads – 2LOD
  • FCC Professional Excellence Team a.k.a FCC Academy Team
  • Group People Capability Team
  • Standard Chartered GBS Heads of Operations

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate:

  • Post-Graduate / basic qualifications in banking/ finance/ audit/ systems
  • ACAMS or equivalent preferable
  • Has prior experience with leading, developing and delivering Financial Crime Compliance training related content.
  • Strong stakeholder management and leadership experience.
  • Advantageous for candidate to have the following experiences:

    • FCSO processes such as Transaction Monitoring, Screening, Quality Control etc.
    • Banking products and segments, and business/ banking models
    • Knowledge of Training processes under New Ways of Working
    • Familiar with organisational Learning Management System and its application

  • Is a self-starter who displays ownership and follows through. Is well organised andable to work independently with minimal supervision. Is delivery orientated, completing tasks in a timely manner and has excellent organisational and project management skills

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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