Midlevel finance operations role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS Centre and in line with the Group Finance Manual, Minimum Acceptable Practices (MAPs) and Sarbanes Oxley requirements. Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback
Plans to ensure a resilient service through an effective staff backup structure. Develops and motivates staff and optimizes attrition. Maintains Segregation of Duties or mitigating controls
Works in conjunction with designated GBS Financial Controller ) and Finance Operations to ensure a joined up transactional finance service to the respective market . Delivers the service independently by interacting directly with Customers, Customer Service and other Commercial Partners as required
Works with Global Process Owners and other Accounts Payable Service Team Leaders from the same or other centres to standardize processes, eliminate unnecessary work, automate tasks, remove exceptions and simplify activities to deliver agreed productivity targets and to improve SLA and KPI performance end to end to upper quartile industry standards
He / She will lead a team and will responsible for their performance and ensure SLA’s, E2E and KPI are met.
Should possess E2E understanding of R2R processes of the business.
Ensure that transactions are documented, in compliance with group standards(including the Minimum Acceptable Practices) and, where relevant, Sarbanes Oxley requirements
Responsible for high quality, timely reporting for group and statutory purposes and providing ad-hoc analysis and decision support to the business
Participation in the annual Budgeting and quarterly Forecasting cycles utilizing Hyperion (SNHFM) and SAP or MS AX
Manage the requests from external and internal auditors, other advisors and relevant country Authorities
Should have Hands on experience in managing Month end close , Balance sheet reconciliation and Balance Sheet reviews, Issue resolution
Ensures ledgers are ‘clean’ resolving aged open items, reconciling ‘differences’ and ensuring master data is maintained to high levels of quality and compliance
Maintain SOPs to meet S&N standard cycles. Highlight and challenge exceptions from global standards
Ensure controls are implemented and adhered to in line with Risk and Control Matrices (RACMs) (SOX & MAPs) and wider S&N policies including the Group Finance Manual
Motivate and develop staff in line with S&N Finance and GBS career models. Manage staff planning and performance management for the RTR teams. Develop capabilities to meet the changing needs of Finance Operations
Operate a Continuous Improvement culture and deliver/exceed productivity targets and deliver cashflow and other commercial benefits
Make suggestions for the future use of new tools and technology in the RTR domain and where approved, implement into the Service offering
Identify reasons for service and control deficiencies and shortcomings and propose and implement solutions to resolve underlying issues
Engage in regular collaboration and communication with key stakeholders to ensure customer satisfaction
Should be able to highlight improvement opportunities n existing process and driving process improvement and standardization.
Manage workload requirements according to available capacity and volumes and respond to all internal stakeholder’s inquiries quickly, effectively and professionally.
Actively engage with Customers to understand and address customer pain areas of a process.
Must analyze data and prepare for the business meeting and presentations.
Multiple stakeholder management
Education: MBA Finance / M.Com (Qualified Accountant Preferable)
Should have managed R2R Operations for at least 6-8 years and have excellent domain expertise in Closing & Reporting process.
Basic understanding on P2P and T&E operations
Team Leading experience for at least 3 years and teams of at least 5 FTE
Team player with ability to build relationships and influence team members and wider stakeholders