Silver Arrow Automobile Pvt Ltd (Mercedes-Benz) Hiring for Tele Caller – Insurance Executive Job at New Delhi Full Time

Objectives of the job

To contact existing prospects through telephone and provide them the details of insurance products and services offered by Mercedes-Benz India and respective dealership. Understand the needs of customers and provide the information related to his car insurance renewal.

Qualification

o Basics: Graduate must

o Experience (type of): 1-2 years’ experience in Motor insurance as an insurance executive

o Specialized Knowledge: Communication skills, Fluency in English, basic telephone etiquettes, team player, ability to work in a dynamic situation, sensitive to customer needs, customer centric attitude, ability to grasp basic product knowledge, and capability to address basic queries about the product/scheme/activities.

Job Designation/Field of Work:

1 Vehicle Assurance

· Issuing of vehicle ICN (Insurance Cover Note) for all locations

· ICN submission to Accounts (New-car Insurance & renewal cases) for cheque preparation on the same day

· Cheque submission to Insurance company as per timelines mentioned in the SOPs

· Creating customer-specific Insurance Renewal Quotations

· Provision of all required documents related to car Insurance renewals to the Insurance Company

· Collection of Insurance documents to be taken at the time of service by work-shop

2 Communication & Relationship Building

· Explanation of Policies to the customers for Insurance renewals and resolving their queries/complaints

· Calling prospects for insurance renewals and follow-up for closure

· Follow-ups with the existing customers on renewals (reminder SMS, calls, emails)

· Follow up and coordination with the Insurance companies for the Policies/ Endorsements

· Co-ordinate with Ins. representative for collecting Ins. Cheque’s of SA Renewals only.

3. Documentation

· Maintain Insurance MIS report for new insurance on a daily basis

o Record of cheques of New Car Insurance issued to Accounts

o Report of Policies collected in the month

o Commission Report

o Other data as mentioned in MIS format

· Updating E-Dealer 8.1

· Maintain & file all Cover-note Copies and their receipts

· Maintain Ins. Renewal Report (SA, Non-SA & Workshop Penetration, Lost cases, Target Report)

Salary- No bar for the right candidate

Joining As early as possible.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• No