Siemens Healthineers Hiring for Senior Business Analyst (ServiceNow) at Bengaluru / Bangalore Full Time

Nows our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Senior Business Analyst ServiceNow IT in our Functional Services Team

We are looking for an accomplished ServiceNow Business Analyst with expertise in IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), Custom Solutions using ServiceNow Creator Workflow, and Automated Test Framework (ATF). In this role, you will play a critical part in supporting and optimizing our ServiceNow platform for the delivery of IT services, HR processes, workplace solutions, and custom applications.

Recommend max 5 bullets in the You tone, examples:

Key Responsibilities:

• Requirements Gathering and Analysis:
• Collaborate with business stakeholders to gather and document requirements for ITSM, HRSD, WSD, custom solutions, and ATF projects.
• Analyze and translate business needs into actionable technical requirements.
• Process Optimization:
• Identify opportunities for process improvements and efficiency in ITSM, HRSD, and WSD.
• Recommend and implement solutions to streamline workflows and enhance service delivery.
• Custom Solutions and Workflow:
• Design, configure, and maintain custom solutions using ServiceNow Creator Workflow.
• Develop and customize applications to meet specific business requirements.
• Automated Test Framework (ATF):
• Create and execute test plans and scripts using ATF for ServiceNow applications.
• Ensure the quality, reliability, and performance of custom solutions and workflows.
• Documentation and Training:
• Create comprehensive documentation for custom solutions, workflows, and processes.
• Provide training and support to end-users to promote effective utilization of ServiceNow capabilities.
• Project Management:
• Work within project teams to plan and execute ITSM, HRSD, WSD, and custom solution projects.
• Monitor project progress, track milestones, and communicate updates to stakeholders.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

• 7-10 years of strong knowledge of business process architecture principles for cloud-based platforms
• Bachelor’s degree in a related field or equivalent work experience.
• ServiceNow certification(s) in ITSM, HRSD, ATF, and Creator Workflow is a plus.
• Proven experience as a ServiceNow Business Analyst with expertise in ITSM, HRSD, WSD, custom solutions, and ATF.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of ITIL framework and ServiceNow best practices.
• Familiarity with IT service management, human resources processes, workplace service delivery, custom application development, and automated testing concepts.
• Proficiency in ServiceNow platform configurations and customizations.

Max 7 bullets in the You tone, examples:

• You have successfully completed your studies in Computer Science, Business Administration, Economics or similar with a focus on IT

Required skills to have for the success of this role

Max 4 bullets, examples:

• You have strong communication and influencing skills, experience working with cross-functional teams and global external partners and can effectively present to varied audiences including executives.
• You are a team-player and you have a proactive, persistent work style.
• You are assertive and have strong decision-making skills. You are excited to work in an environment that values output, not reputation.
• You have proven to work successfully across functional, hierarchical and geographic boundaries.
• Business fluent English and ideally German skills round off your profile.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.