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About the role
What you’ll be doing
What you’ll need
Nice to have
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped over 20 million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have more than 3000 people, based in 20 offices around the world, working on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
We’re looking for a Payment Specialist to join the team which is always there to help, when things go wrong with transfers Someone taking timely updates, immediate actions, and smooth resolutions. An enthusiast of helping others who loves to find the root cause. Someone who won’t provide a service, but join us in delivering WOW to our customers
Up for the challenge? Let’s get in touch
What you’ll be doing
- Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams
- Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner
- Working collaboratively with product teams on improving relevant integrations and processes
- Helping the team proactively identify payment processing issues – SWIFT, SEPA, ACH, Faster Payment
- Representing Revolut online at all times
What you’ll need
- Experience working in a client facing role in a banking/ financial services environment; experience in conducting bank to bank investigations (preferably in payments and operations departments) will be an asset
- Flawless English proficiency (both speaking and writing skills, understanding of banking terms)
- Fluent Spanish, French, Italian or German
- Ability to explain complex issues with ease in a customer-friendly manner
- General understanding of processing SWIFT, SEPA, ACH, Faster Payment
- Ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach
- Education level BA/MA degree
- Availability to work in rotating shifts (morning/afternoon/night shifts)
Nice to have
- Experience working with Jira, Confluence, Trello, Slack, Excel
- SQL
- Understanding of SWIFT payment formatting MT910, MT900, MT103, MT202 and MT202cov
- Fluent Spanish, French, Italian or German
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.
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