Qualification – B.com, MBA (equivalent), CA
Range of Experience – Freshers and upto 2 years relevant experience
Note – The below explanation to parameters are inclusive and not exhaustive
End Customer Satisfaction/ CRM satisfaction (5%)
Process efficiency – automation and special projects (15%)
Know the GENEVA/Bookwp/QB usage for the clients you handle in your team. The ratio of manual vs automated work involved for this fund.
Help in setting directions and interface with our IT group to support strategic and tactical functionality specific to our clients resulting in the reduction of pain points and tasks that inhibit productivity, delivery and efficiency.
Work and strive to implement automation ideas in your team which can result in FTE and Cycle time save and thus bring about process improvement.
Primary responsibility for ensuring that standardized tools, templates are used efficiently.
Primary responsibility for proactively adopting changes and improvements in process and technology in your team.
Actively involve and contribute to Special projects driven by Management and take lead in completion of the same