Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Position Title: Retail Outlet Incharge
Department:
Retail
Work Location:
Retail Outlets
Grade:
Assistant Officer/Officer
Travel Required:
Yes
Reporting to:
Administrative:
Cluster Incharge
Reported by:
Customer Care Assistant (CCA)
Helpers
Functional:
Cluster Incharge
Minimum Job Requirements
Educational Qualification:
Graduate
Experience:
2 – 5 yrs. of Retail outlet experience in footwear
Any additional requirement:
Purpose of the Position (Job Summary)
- This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.
Key Roles and Responsibilities
Financial
- Responsible for achieving sales target
- Responsible for managing complete store operations including roll out of product promotion schemes
- Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
- Responsible for proper cost control (keeping a check on daily expenses at outlet)
Customer Oriented
- Address customer needs & advice on right products
- Ensuring settlement of warranty claim of the customers
- Attending to the dispatch related queries of the customers
People Oriented
- Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
- Ensuring staff reports on time and maintains grooming standards issues by the Company
- Ensure continuous learning & development of team through trainings, feedback, etc.
Internal Business Process
- Periodical checking of inventory in the outlet
- Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
- Handling all opening & day end processes of the store
- Responsible for proper display & hygiene at store.
- Responsible for generation of Daily sales report, cash report, monthly closing report etc.
- Ensuring roll out of company issued guidelines like VM etc.
- Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.
Competencies
Technical/Functional
Behavioral
- Selling skill
- Basic computer skills
- Analytical skills
- Product Knowledge
- Managerial ability
- Customer Focus
- Collaboration
- Result Orientation
- Adaptability
Key Result Areas
Quantitative
Qualitative
- Sales Achievement (Achievement against Targets.
- Growth Value (Growth Against Last Year Respective Month)
- Audit Report
- Liquidation
- Electrical Expense Control
- Improve Adherence to key sales process.
- Customer Service
Key Stakeholder Management
Internal
External
- Cluster Incharge, CCA, and Helpers
- Supply Chain
- Finance
- Sales (Area Sales Managers)
- Customers
