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Coordinateswith customer and internal regional teams to understand reason of non-payment and act accordinglyoSending emails to respective department of the customer for release of paymentoPersonally visiting customers for faster release of overdue paymentsoScheduling weekly calls with respective regional sales and service membersto follow up on the payments,to resolve queries if any for faster paymentoEscalate matter of non-payment overdue above 90 days to the credit collection manager/regional managersResponds to queries from customers or external teamsto ensure faster recovery of funds from customerMaintains database of overdue customer accounts by entering, updating and retrieving dataMaintains accurate records about the customer payment statusReview and provide necessary inputs to credit control manager for releasing new orders which are currently under credit blockFollow up with customer on C-form collection, EMD, TDS certificateoCoordinate with the tax team to get C-form, andexecutealong with customer