You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Excellent written, verbal, interpersonal, and analytical communication skills. Excellent written and verbal communication skills. Strong attention to detail. Ability to handle sensitive matters. Typically graduate or equivalent with 0 – 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.
We are building a new team who will assist the cash collection process for Oracle’s customers portfolio in Europe, Middle East and Africa. The main purpose of the role will be the maintenance of customers’ collections contacts database and timely correction of the records.
Duties and tasks are standard, with some variation. You will complete your role largely independently within defined policies and processes.
Contribute to the successful cash collection within the established quarterly targets
Work closely with our collections teams to ensure accuracy and timely correction of customers’ contacts
Use Oracle systems and tools to identify and correct inaccurate data
Communicate by email with customers’ contacts whenever requested by your manager or situation.
Ensure Oracle compliance, internal policies, procedures, and guidelines are met
Flexible to work in shifts