Oracle Hiring for Credit & Collections Analyst 1-Fin Job at Bangalore Full Time

Purpose of Role:

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

To collect on Accounts receivables on open invoices for allocated Accounts and troubleshoot Payment obstacle, while adhering to quality standards and interfacing with customers as required.

Scope of Role and Key Responsibilities:

Ownership of closure of open invoices

Cash Collections for allocated regions, Accounts, Invoices.

Aging Reduction

Timely Customer Response

Ownership of Timely Billing and Invoice Dispute Resolution

Provide great Customer Experience (with every interaction by call and Email)

Contribution to projects

Contribution to process improvements

No direct reports

Key Tasks:

• Quality of Communication and comprehension is the Key to this role.
• Call and communicate with Customers regarding invoices that require attention towards timely payment.
• Communicate with internal stakeholders to find alternate solutions (in case Customer is not responding or if there is a delay in payment)
• Follow the ‘Invoice Staging Process’ �� This is a time based activities to be performed on every invoice
• Collects information on invoice details for the allocated customers to understand Customer’s payment behavior, taking appropriate steps to accelerate timely payment.
• Creates an understanding of Customer’s Payment methods and processes, to ensure better efficiency at work and to ensure Professionally enriching experience for the Customer
• Collects information on invoice details for the allocated customer(s)
• Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment.
• Takes necessary action in cases of payment failure beyond stipulated time period.
• Interact with Customer in the most professional and timely manner. Provide Best response and / or Resolution as expected.
• Ensure great experience to Customer and internal stakeholders with every interaction.
• Handles exceptions relating to process
• Escalates to Manager regarding lack of progress on collections
• Transaction Audit
• Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required
• Generates necessary regular and ad-hoc reports
• Takes responsibility for resolution in case of escalations
• Tests data on test environments when required, and submits status to IT Apps team / Team Lead
• Documentation
• Updates documentation as required in coordination with the Training & Documentation team
• Comes up with ideas & helps in implementing process improvement projects

Role Specifications:

Entry Qualification – Graduate or higher

Experience –1.5 year as an Analyst

Performance Measures:

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Excellent written, verbal, interpersonal, and analytical communication skills. Excellent written and verbal communication skills. Strong attention to detail. Ability to handle sensitive matters. Typically graduate or equivalent with 0 – 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.