Greetings for the day, please find the introduction about 1point1 below along with the JD, we
are very pleased to be associated and wish to work together.
Introduction about 1 Point 1 Solution:
Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. Ours is an ISO
9001:2015 & ISO/IES 27001:2013 organization with over 75 unique processes bringing valuable and enduring impacts.
Our team of IT experts and research analysts works for broad spectrum of industries. We bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience.
As a business process management (BPM) company we offer technology, finance and analytical solutions to simplify, invigorate, and strengthen your operations.
Job Description: Client – Go First Airlines/Chola MS/ SBI
Designation: Customer Response Executive
Process: Voice process Inbound & Outbound
Shift: Any 9 Hrs. Rotational Shift (Between 07:00 AM to 11:00PM)
Eligibility: Fresher/ Experienced
Qualification: HSC/Any UG/Any PG
Languages Known: Hindi, English (Mandatory), Telugu, Malayalam, Kanada
Desired Candidate Profile:
Should be fluent in English, Hindi, Telugu, Malayalam, Kanada
Relevant experience in customer service would be an added advantage.
Roles & Responsibilities:
1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
Job Types: Full-time, Fresher
Salary: ₹144,000.00 – ₹210,000.00 per month
Supplemental pay types:
Ability to commute/relocate:
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