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Job Description
Business Analyst – Skills , Roles and responsibilities.
- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Drive automation resolution percentage by introducing new use cases and enhancing existing workflows
- Good Knowledge on service desk processes and knowledge on Windows, Unix, Network tickets
- Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Perform quality assurance
- Communicates changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Define reporting and alerting requirements
- Own and develop relationship with partners, working with them to optimize and enhance our integration
- Help design, document and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to product team
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Work Timings:
4:00 pm to 1:00 am
Years of Experience : Min 5 years
Domain : Cloud/infra automation.
