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- Manages the process related SLAs and KPIs
- To report any noncompliance issues to the Manager so that precautionary measures can be put in place.
- Proactive resolution of any foreseen issues that can impact the KPIs and the overall billing
- Manage existing controls as per SOX compliances and introduce related business controls to manage the audits
- To organize and conduct periodical Team Meetings and also One on One’s, with the Team members.
- To ensure that the team is aware and informed about the changes in Org structure, HR Policies, Admin policies, IT Policies etc
- To ensure that the Group falling under his/her purview functions as a cohesive unit and that it performs, effectively and efficiently, the Invoicing process for the Business Lines of NTT DATA.
- To have weekly meetings with the Manager and provide updates on Individuals and their respective Clients.
- To help in Leave Planning and ensure adequate presence of the team on the Floor during all business days.
- To ensure, by checking on a periodical basis that the group updates all the trackers that are required to be maintained. For example, WIP, etc.
- To send updates, on a regulars basis on the number of VOIDs entered.
- To ensure that there is no Invoice that is kept on HOLD without proper reasoning.
- To assist and help the group to reduce the WIP amount, DSO etc
- To ensure that there is no misuse of the Company’s assets (emails/phones, pdf. writers etc.).
- Be a part of the regular Vertical specific Conf calls (Financial Review) and also audit the information provided and to ensure that the Team does not miss on attending any of the scheduled Calls
- To groom and develop the group process improvements, best practices, designing standard templates, mitigation plans for the team.
- Ensure timely processing of all invoices and credits according to client terms
- Ensure proper control checks are introduced, so that errors are minimized/eliminated.
- Responsible for participating in the recruitment process and provide training to new hires.
- Perform back up duties for Team members, as necessary.
