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Full Job Description
JOB DESCRIPTION
Job Title-Customer Relation Executive( CRM )
Job Code -HR/ MGT/JC014
Level – Entry Level
Department – Sales
Reports to – CUSTOMER RELATON MANAGER
Location – Jorabat
Summary –
- Managing back office operations
- Coordination With Sales Team
- Process implementation &Adherence to norms
Scope & Impact of the job
An organization’s back office team can significantly impact its success. Large volumes of data accrue on a daily basis, from various transactional processes such as order fulfillment, applications processing, transaction processing, that require effective back office solutions
Required Knowledge and Experience
- Candidate should be Graduate in Computer Science /B-tech (Computer Engineering)
- Experience OF 1-2 years of in same automobile industry or customer facing role OR freshers
- Key skills –
- Knowledge of computer operating system & MS office software
- Working Knowledge of CRM platform
- Ability to work as part of a team
- High level written and verbal communication skills
- Basic Knowledge of Finance & Accounting
Primary Responsibility
- Managing Back office operations
- Co ordination With Sales Team
- Maintaining a good relationship and co ordination with Sales Team for fast and smooth work closure
- Supporting sales staff in handling and documenting customer accounts
- Process implementation &Adherence to norms
- Process implementation as per the standard of TML
- Making necessary changes in CRM processes whenever any changes updated by TML and communicate to the organization
Supervises –None
Work With – CRM –SALES , CRE –SALES, Back office Exe – Insurance
Job Type: Full-time
Salary: ₹10,000.00 – ₹15,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)
Experience:
- total work: 1 year (Required)
Work Location: In person
Speak with the employer
+91 9954188878
