MasterCard Hiring for Specialist, Marketing Services at Pune, Maharashtra Full Time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, Marketing Services

Overview:
The Global Business Services Center Service Management team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization and key Mastercard stakeholders.

The primary responsibility will be supporting the Product and Sales Center team by providing publishing support, customer support, and partnership with the product and product marketing organization. The qualified candidate will be a member of a highly visible team working closely with Key Internal Customers to support the Product and Sales Center which is the primary source for all sales documentation for Mastercard globally. This position requires a highly collaborative individual with strong process and project management skills who will need to coordinate global relationships across multiple functional areas, third party providers and regional constituencies.

Role:

• Maintain daily site content publishing for PSC that aligns to agreed upon service level agreements
• Responsible for overall content governance on site and content management
• Collaborate with agency partners and content contributors to develop process improvements
• Collaborate with Discipline leads and global sales excellence on efforts related to planning and training calendar
• Take responsibility for the site integrity, organization, and maintenance of core content for project status and deliverables
• Identify and escalate potential risks, delays, or conflicts, and adjust workflow to meet demand and team capacity
• Ensure continuous improvement of team processes and drive innovative use of resources
• Proactively communicate the status of upcoming milestones and open action items with the creative team and stakeholders, while adjusting schedule to accommodate last minute urgent requests and reset priorities

All About You:

• Experience in large-scale, cross functional initiatives
• Comfortable in a fast-paced environment with competing priorities and deadlines
• Strong commitment to quality control with focus on data integrity and compliance
• Capable of determining priorities, goals and objectives of work functions assigned
• Ability to take ownership of a project and successfully manage it from start to finish
• Excellent communication (written, oral and presentation) and interpersonal skills
• Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic
• Possess a sense of urgency and a customer service focus
• Resourceful in gathering key information
• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
• Knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.