We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Senior Content Strategy Analyst
Job Overview: Job involves developing technical content and publications about MasterCard systems, programs, and services for the financial institutions that use the MasterCard network. Also involves researching, selecting, and implementing new documentation and online publishing technologies and defining department-wide processes. Major Accountabilities: .Develop task-based and reference information for technical manuals, release documents, and bulletins for the financial institutions that use MasterCard systems, programs, and services. .Gather technical information by interviewing subject matter experts, reading functional specifications, and/or observing testing. .Develop content to be published online, on CD-ROM, and in print. .Manage all aspects of a documentation project, including defining the deliverable, project milestones, and schedule. .Produce content and publications according to corporate identity and publishing standards. .Complete projects within assigned timelines and schedules. .Lead project teams of peers, define goals, and deliver results. .Research and evaluate new documentation tools and methods develop and improve documentation and publication processes. .Mentor other employees in content development and publication skills. Education: .Bachelors degree in Technical Writing, English, Journalism, Business, or equivalent experience. Knowledge / Experience: .Three to five years technical writing experience in developing software or computer systems documentation. .Strong PC skills, including word processing applications. .XML and content management tools experience. .Online help experience. .Solid project management skills, team management skills, and ability to lead documentation projects. .Broad knowledge in the field is preferred. Skills/ Abilities: .Ability to work as a member of a project team and manage multiple projects simultaneously with minimal supervision. .Ability to interact with customers to understand their business and information needs, and to develop information products to meet those needs. .Self-motivated and able to work independently to complete project milestones within tight schedules and on relatively complex projects and conduct detailed interviews and analysis. .Strong interpersonal skills, and verbal and written communication skills with the ability to work cross-functionally with other groups to define publication processes, and communicate the processes to co-workers.
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: