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Credit Manager
Mahindra & Mahindra Ltd Hiring for Cluster Business Manager – LMM Job at Lucknow Full Time
Date: 04-Aug-2022
Location: Lucknow
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT – Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer’s. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners – MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts
Preferred Industries
Consumer FMCG / Food
Automotive Industry
Education Qualification
MBA; Masters Dip. In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt
General Experience
Core Automotive Sales/ FMCG sales, Experience of 15-20 years
Critical Experience
Experience of managing a region being regional sales head for at least 3-4 years
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Change Management
Relationship Management
Dealer Management
Financial Management
Market Acumen
Industry Analysis
Regulatory Compliance
Market Intelligence
Performance Management
Project Management
Project Planning & Execution
Risk Analysis
Customer Satisfaction
Understanding Customer Needs
Lead Generation
Enquiry Management
Channel Development
Service Initiatives & Campaigns
Service Business Planning
Market Share Analysis
Root Cause Analysis
Sales
Budgeting & Costing
Dealer Evaluation & Selection
Consequence Management
Networking
Stakeholder Management
Key Account Management
System Generated Secondary Skills
Capability Building
Consultative Selling
Credit Management
Service Orientation
Statutory Compliance
Designing Customer Experience
Manpower Management
Manpower Planning
Market Research
Order Management
Competitor Analysis
Product Knowledge & Application
Sales Planning
Territory Coverage Optimization
Working Capital Management
Customer Sensitivity
Price Benchmarking
Service Management
Promotional Activities
Job Segment: Automotive