Log In
Sign Up
Accounting
Maersk Global Service Centres India Private Limited Hiring for TOS Global Ops Analyst at India Full Time
Job Description
As an international business on a high-tech journey, we co-create platforms that make supply chains more efficient and more secure, but also support life-enhancing opportunities for people and communities around the world. Growing your skills with Maersk means leading the digital revolution of global trade. Building on blockchain to modernise how the world moves Connecting the global shipping ecosystem All of this is Maersk. Where will your technology career move nextWe offer
This role represents a fantastic opportunity to progress within a global organisation of significant and scale. The role itself has an integral part to play as the organisation continues it’s digital transformation journey.Key responsibilities
– Provide terminal application expertise for the development and support of all Global Applications including LIFT, Business Intelligence, and Enterprise Resource Planning.
– Identify, design, develop, and implement new functionality as defined by internal and external customer demands.
– Assist in the creation of system design and technical specifications for software.
– Document system and data flow diagrams to support the design of software.
– Create Use Cases, User Stories, Standard Operating Procedures or other required documentation based on business requirements.
– Communicate software limitations and functionality to non-technical users.
– Coordinate all terminal application upgrades in support of current business roadmap and new development or acquisitions.
– Coordinate with AMS on standard TOS administration duties including reference data maintenance, patch testing and install, log file maintenance, vessel and yard file maintenance, vessel schedules, configurations and settings, etc.
– In cooperation with AMS, deliver 24x7x365 support to end users and system consumers TOS and related applications. Expand support model to all locations globally.
– Provide level 3 and 4 incident support to TOS users and integrated applications.
– Triage reported issues to accurately identify, escalate, and respond to urgent or critical matters in support of terminal operations.
– Identify root causes of outages and issues and prepare plans for permanent changes to eliminate/reduce chronic issues or establish SOPs for resolution by ‘shift left resources
– Manage all Navis cases and IT service requests including escalations for critical issues and level 4 support.
– Work with the Global N4 Migration Team on all N4 upgrades.
– Document implementation & deployment plans for all TOS systems.We are looking for
– Bachelor (or gained through experience) in a relevant discipline
– At least 3 years relevant experience with IT projects & Application development or support
– Minimum 5 years with TOS Experience, preferably Navis
– Industry experience with multinational companies or container terminal operations
– Demonstrated skills in delivering software development projects
– Willingness and ability to travel.
– Experienced in Business and/or IT transformations a plus
– Solid experience in dealing with strong Stakeholders.
– Good communication skills.
– Strong drive and result orientation.
– Ability to work independently and adapt to changing requirements or priorities
– Adaptable to different cultures.
– Excellent planning and organizational skills.
– Fluent in English.
This role represents a fantastic opportunity to progress within a global organisation of significant and scale. The role itself has an integral part to play as the organisation continues it’s digital transformation journey.Key responsibilities
– Provide terminal application expertise for the development and support of all Global Applications including LIFT, Business Intelligence, and Enterprise Resource Planning.
– Identify, design, develop, and implement new functionality as defined by internal and external customer demands.
– Assist in the creation of system design and technical specifications for software.
– Document system and data flow diagrams to support the design of software.
– Create Use Cases, User Stories, Standard Operating Procedures or other required documentation based on business requirements.
– Communicate software limitations and functionality to non-technical users.
– Coordinate all terminal application upgrades in support of current business roadmap and new development or acquisitions.
– Coordinate with AMS on standard TOS administration duties including reference data maintenance, patch testing and install, log file maintenance, vessel and yard file maintenance, vessel schedules, configurations and settings, etc.
– In cooperation with AMS, deliver 24x7x365 support to end users and system consumers TOS and related applications. Expand support model to all locations globally.
– Provide level 3 and 4 incident support to TOS users and integrated applications.
– Triage reported issues to accurately identify, escalate, and respond to urgent or critical matters in support of terminal operations.
– Identify root causes of outages and issues and prepare plans for permanent changes to eliminate/reduce chronic issues or establish SOPs for resolution by ‘shift left resources
– Manage all Navis cases and IT service requests including escalations for critical issues and level 4 support.
– Work with the Global N4 Migration Team on all N4 upgrades.
– Document implementation & deployment plans for all TOS systems.We are looking for
– Bachelor (or gained through experience) in a relevant discipline
– At least 3 years relevant experience with IT projects & Application development or support
– Minimum 5 years with TOS Experience, preferably Navis
– Industry experience with multinational companies or container terminal operations
– Demonstrated skills in delivering software development projects
– Willingness and ability to travel.
– Experienced in Business and/or IT transformations a plus
– Solid experience in dealing with strong Stakeholders.
– Good communication skills.
– Strong drive and result orientation.
– Ability to work independently and adapt to changing requirements or priorities
– Adaptable to different cultures.
– Excellent planning and organizational skills.
– Fluent in English.