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Liaise with BU Senior Management/ Business leaders to drive various BU level
initiatives
? Work with stakeholders to implement the strategy & solutions designed for
margin improvement to reach yearly goals & targets
? Analyze various data points and highlight the impact on various aspects on BU
performance w.r.t. Revenue, PCM, PAT & revenue leakage and recommend
appropriate actions
? Participate in business reviews for tracking actions on optimization, improvements
and reporting the progress to management on regular basis
? Perform requirement analysis and develop best solutions related to skilling of
talent – freshers & laterals
? Prepare presentations for business reviews (QBR/Ops Review/Delivery
Reviews/Margin Improvement review etc.,) in collaboration with all the
stakeholders
? Gather critical information from meetings with various stakeholders and produce
useful insights on trends and patterns proactively
? Work closely with all the Delivery managers & Deliver Heads to deliver required
results on actionable.
? Act as the POC for Delivery Unit for all the metrics and compliance related to
Business Operations parameters & activities involving demand fulfillment,
resource utilization, skilling/reskilling/cross skilling programs and financial
operations
? Collaborate with various stakeholders for various operational initiatives of the
Business/Delivery unit to ensure implementation & achievement of goals/KPIs.
? Participate in unit governance activities that include planning & scheduling of
various governance reviews with delivery to meet various targets set for the
business unit
? Track, Report, Analyze and recommend various metrics & KPIs for operations live
Revenue, PCM, PAT, Cost of Delivery, Financial BMI, Demand fulfillment, Resource
Utilization, Job Rotation, Project releases, Ramp Up/Ramp Down, Span of Control,
Bench Management, BMI, Pyramid, 0-3 years %, Redeployment of rotated or
released resources etc., to name a few
Ensure process governance for various activities to meet compliance
? Work with finance team to derive financial metrics & provide support for revenue
projection
? Provide regular MIS reports to report business unit data to corporate teams
? Track various operational parameters for business/delivery unit and track actions
to improve parameters which are not meeting the targets
? Ensure all resource management activities are executed on-time, in-compliance
with corporate guidelines
