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Job Description
We need fresher/experienced order processors to join our team as a Business Operation Officers. Knowledge of activities that follow the sales order process, starting from order acceptance till invoicing / revenue recognition/Claims. Reviewing disputes after the sales cycle to find variances to Cash process to determine the root cause. Make recommendations to business process or suggest solution. Proficiency with English language both written and verbal. Prior work experience in BPO/finance background servicing large client/customer base.Candidate should be ready with computer/laptop and good internet connection at home to work remotely until the Covid crisis gets over.Roles & Responsibilities:
Should have Good communication skills (Both Written & Verbal)
Should be comfortable in sending emails in Outlook to multiple retailers on a daily basis
Supporting the monthly accounting close process and supporting critical business partner issues
Answer sales/internal customer inquiries on order status, track info and order processing procedures.
Knowledge in Disputing/Analyzing claims preferred.
Work on disputes such as review T&Cs client SOPs, customer vendor guides, validate discounting errors, gather pricing approvals, and collect missing info/documents.
Identify and implement areas for process improvement with will reduce customer deductions
Assisting in the implementation of new client onboarding to check and validate Accounts Receivable functions are setup and work properly.
Work with IT and perform system testing from user/client perspective
Ensure all transaction processing is in a timely manner per client SOP.
Retrieve data from customer web portals and enter disputes on web portals.
Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
Trouble shoot and validate Customer Disputes as a result of sales order cycle and identify root cause
Obtain approval according to established guidelines to proceed with adjustments if they do not follow the business rule.
Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership.
Job Requirements:
0-2 years of relevant experience in accounts receivable preferred not mandatory.
Degree and Strong math and solid analytical skills are essential.
Candidates with Data entry and Excel skills will be given priority.
Should have Eye on details
Working with Retail/Wholesale accounts a plus
Automation skills / Macros preferable
Should be comfortable in handling multiple clients with specifications.
Should be able to handle multiple Accounts/retailers.
Should be a good team player
Should be ready to extend the support as per business need.
Comfortable with shifts.
People/Team Work Skills:Participate in Team Initiatives/events
One on one with supervisor (Manager/Supervisor) both locally and in the US on a regular basis
Share ideas and seek clarification
Should involve in team building activities
Sharing best practices – (leverage the knowledge across teams)
Create good relations with internal and external customersJob Type: Full-timeSalary: INR13,000.00 – INR18,000.00 per monthBenefits:
Flexible schedule
Schedule:
Day shift
Evening shift
COVID-19 considerations:Wearing MaskExperience:
Operations: 1 year (Preferred)
total work: 1 year (Preferred)
Work Remotely:
Temporarily due to COVID-19
Job Detail
Job Id
JD2020779
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Chennai, Tamil Nadu, India
Education
Not mentioned
Experience
Year
