KPMG Hiring for Senior Job at Bangalore Full Time

The job responsibilities include:

• Maintenance of Service Levels in the team within the purview of overall engagement management goals encompassing productivity, quality-based outcomes by leading the team of c12 direct reports.
• Actively protecting the client’s interest in every aspect of client delivery including complying with statutory regulations & legislation maintaining highest standards of quality of the engagement and ensuring that the potential risk to company arising out of operational lapses are minimized
• Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client on a timely basis and actively work on solving problems/issues, as applicable.
• Ensure the team consists of sufficiently well trained and well-motivated staff and potential resource challenges are flagged in a timely manner to Ops Management to facilitate recruitment backfills
• Provide day-to-day guidance to the team, influence the teams to improve and collaborate, identify and implement required trainings and drive GPS (Global People Survey) action plans
• Effectively utilise MI reports to drive staff performance. Build/organize MI, as necessary.
• Maintain the policies, processes and procedures documentation.
• Initiate and support process improvements to achieve higher levels of efficiency and effectiveness and to maximise productivity gains including ensuring operational consistency across sites and sharing best practice.
• Provide support and cover for Team Leader levels within function and across functions as required (arranging cover and comprehensive handover for your own planned absences)

Mandatory Skills

• Min 6-8 years in an operational service delivery environment, with at least 1 year in a Team Leader role managing a small/mid-size team (>10)
• Preferred background in Banking/Financial services industry, with proven track record in Service Delivery and Global Operations, and exposure to AML and KYC/CDD operations and/or wider banking operations with intermediate to Expert level knowledge of quality control procedures and regulatory standards.
• Good communication skills (including fluency in English), inter-personal and relationship management skills
• Strong time management, organisational, planning and follow-up skills; ability to multi-task effectively. Ability to cope well under pressure and meet deadlines.
• Problem solving skills and the ability to use information to generate creative solutions.
• Competent at Microsoft Office tools i.e. excel, word, PowerPoint

Preferred Skills

• Planning, Organising and problem-solving skills
• Good communication & interpersonal skills
• Ability to be customer focussed and drive results
• Ability to lead the team and developing others