2. Focus on innovation and process improvements leading to reduced TAT, lower cost of acquisition & remarkable customer experience.
3. Creating digital footprints with a deepening focus on digital origination through extensive interactions with BSG / IT teams.
4. Collaborate with all key stakeholders to build best-in-class customer journeys with focus on using Digital tools like VKYC, BRE, DAP for Instant decision across digital and non-digital channels.
5. Engage with tech teams to create smarter solutions for end to end lead management, digital onboarding for both NTB and ETB customers.
6. Building long term partnerships with online aggregators / fintechs for co-origination, data modelling, enriching existing base with alternate data sources etc.
1. Experience in managing digital initiatives
1. Ability to design digital customer journeys across mobile, web etc.
2. Ability to influence teams in different business functions
3. Excellent team player
4. Ability to ideate and look for areas of business opportunity