He will be responsible for:
Managing West Region and RCM- Reporting to NCM – Cards
Managing team size would be 80+ on role team.
Achieving monthly/ Annual targets on flow rates / Resolutions/ Cost of collections/ Loss provisioning.
Hiring Vendors, their training and making them efficient enough to deliver on targets/ set Goals.
Audit and complaince for team and vendors
MIS to senior management.
Co ordination with Sales/Credits/Operations for inputs / feedbacks.