Kotak Mahindra Bank Limited Hiring for CEC Officer Correspondence Retail LiabilitiesCustomer Experience CenterCustomer Service at Thane Full Time

Job Role:

. Handling customer queries / complaints primarily on emails.

. Adhere to agent-level Service Level Agreement (SLAs) specific by the process.

. Ensure adherence to time schedules (Turn Around Time).

. Complete the logs specified by the process (End-of-day target).

. Adherence to Information Security norms & quality process norms.

. To be aware of and comply with any updates about the process.

. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

. Provide inputs to improve work procedures that can enhance overall team performance.

Job Requirements:

. Willingness to learn and a flair for knowledge.

. Attitude of continuous improvement.

. Excellent communication skills – Written & Verbal.

. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

. Graduate.

. Willing to work in shifts.

. Confident person.

. Should be able to establish rapport quickly with peers, managers & customers . Posses an upbeat , positive can-do attitude.

. Great listening skills and strong communication abilities.

. Ambition, Energy, self-starter, Fun.

. Innovation and Learning.

. Integrity.

. Team player: Candidate must be able to work effectively with all levels of the organization.