JPMorgan Chase Bank, NA Hiring for CIB Securities Services Operations – Transaction Processing Supervisor Job at Bangalore Full Time

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Line of Business Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Qualifications

• Bachelor’s degree required (business discipline preferred)
• Minimum 2-3 years in Financial Services industry, preferably in custody asset servicing & fund services, markets or prime brokerage, securities lending space
• Extensive working knowledge of Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook

Job Description

J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions.

Asset Servicing roles are responsible for managing all corporate- and income-related events across all asset classes for collections, announcement capture, corporate actions processing, income processing, proxy and controls, entitlement completion and payment processing, claims management, Nostro resolution, tax reclamation, proxy voting services, capital calls, distribution, and class actions.

Position Responsibilities

• Reconcile positions, payments and process transactions to clients account
• Performs both routine and non-routine asset servicing transactions and tasks with moderate to advanced complexity by leveraging intermediate to advanced subject matter expertise.
• This may include diagnosing problems and providing operational or technical resolution within defined and limited autonomy.
• Generally involves managing customer accounts, processing payments, income, or taxes, and resolving queries across multiple corporate- and income-related events.
• Requires understanding of asset servicing lifecycle.
• Serves as point of contact for internal communication with Middle Office and Client Service.
• Additional responsibilities include peer work review and offering suggestions on process improvements.
• May serve as a lead or mentor on team as the direct resource regarding products, services and LOB knowledge.
• Flexible with extended hours as per business requirements to meet client expectations
• Ability to work under pressure and in different shifts
• Manage complex cases and ensure great turnaround
• Process high value transactions diligently
• Good to work for extended hours during high volumes and manage deadline driven activities

Core Abilities

• Excellent prior asset servicing services, securities lending or prime brokerage operational experience
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Experience of working on multi-stream programs
• Strategic thinking coupled with practical execution
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• Anticipate issues and aggressively drive initiatives to ensure results
• Self-starter and ability to learn quickly
• People and Communication
• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Ability to manage by influence to promote change
• Proactive in identifying and escalating issues
• Verification of transactions
• Managing and resolving cash and stock breaks
• Planning daily allocation for the team
• Identifying reduction in manual touch points to increase step through processing

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.