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The Process and Quality Analyst is a member of Chase’s Marketing Analytics Organization. This role focuses on improving processes, managing risk, and ensuring the soundness of Chase’s Marketing and Communications, working across various methods of identifying target audiences and executing Marketing strategies. This individual will be responsible for supporting quality control processes, identifying possible process and practice improvements, introducing them to the team, evaluating and escalating issues as appropriate, and serving as a resource for coding and code management best practices. Becoming educated about the goals and methods involved in the marketing campaigns supported will be necessary, simultaneous work on multiple projects will be common, and strong partnership across Analytics and Marketing teams will be essential. The successful Process and Quality Analyst will truly help to streamline and bulletproof a critical piece of the Chase Marketing organization.
Review SAS and Unix code and modifications for ongoing marketing campaigns to verify accuracy and efficacy of changes
Recommend ongoing process improvements to the audience targeting execution team, especially as they pertain to improved efficiency and reduced opportunity for error
Manage and ensure proper use of the code management tool used for marketing campaign support
Assist with development, testing, code review, and ongoing maintenance of automated campaign code
Adhere to process adherence requirements and checkpoints for campaign execution
Promote a culture of collaboration across work sites
Daily interactions with Marketers & project stakeholders on multiple projects – required to communicate and clarify requirements, results, and timelines
The candidate will need to validate, audit and test the output produced by the Campaign execution team to ensure that the programs meets the original request.
Independently manage functional initiatives requests and special projects as assigned.
Qualifications:
5+ years experience in developing/reviewing Base SAS codes for manipulating large amounts of data and creating reports, as well as traditional SAS data step programming.
Experience in SQL database querying (Oracle/Teradata)
Unix KSH script experience
Strong technical documentation skills
Experience using software version control tools preferred (Crucible, Tortoise/SVN, Git/Bitbucket, etc.)
Strong analytical skills demonstrated by previous work experiences.
Knowledge of applicable data privacy practices, laws, and regulations
Experience in operations, direct marketing, and data analysis in a banking or financial institution environment is a plus.
Proficiency with Microsoft office is required and advanced Microsoft Excel knowledge is desired.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
