J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.
J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.
The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans
Incumbent will be responsible for managing CFS Middle Office – Custody Cash Processing function for flawless delivery, accountable for proper change management & process improvement. Continuously develop industry/product knowledge and utilize the same optimally for process improvement at all times. Ability to implement and execute development plans for staff and managing global stakeholders of his/her function.
Key Roles and Responsibilities
Responsibilities include –
. Execution of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment.
. Publishing / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behaviour.
. Ensure follow up and escalate for all ageing items.
. Perform processing and verification for Cash wires and necessary controls around it.
. End to end responsibility of CFS Middle Office Cash processing function and to be in control of end of day reports/checks and critical intra-day report monitoring and checks.
. Managing all cash exceptions and handholding to closure be it client, market or transaction type specific.
. Play a key role in Audit reviews and checks and attend various internal calls with Product, Network, Client Facing team, etc. and represent Custody Cash team and add value in ensuring end goal to enhance customer satisfaction at all times – of course ensuring right controls and checks in place to avoid Audit & Compliance issues.
. Ensure timely review and certification of CFS Middle Office Cash function Procedures, Operating Service Agreements and Business Resiliency plans.
. Review and improve on productivity benchmarks on an ongoing basis.
. Complete performance appraisal for direct reports and team involving setting the Goals / Objectives for team members, operations Analyst and Team leader population
. . Active participation in multiple forums such as Product, Client Service, Strategy to analyse the impact basis market changes and to drive Tech Initiatives to meet client expectation and internal functional goals.
. Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives.
. Work in partnership with Operations Control Management / Risk teams for performing QA testing’s, MIS and Internal and External Audits.
. To continually reassess the operational risks inherent to Cash Processing taking account of changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures and practices, staff management
restructurings, and the impact of new technology.
Formal qualification and Experience –
People and Communication
Business and Subject Matter Knowledge
Education and Certifications
Behavioural Competencies –