Handle day-to-day transaction processing and operational activities andensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation
Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live
Develop subject matter expertise of existing and new products, business processes and application flows to proper management of changes, issues and other support needs
Skills and Experience :
3-6 years of experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving.
Global experience in payments is desirable, with understanding of accounting and money move processes
Knowledge and Experience in SWIFT
Experience and strong working knowledge of various aspects of cash operations
Ability to multi-task and deliver against tight deadlines
Good communication skills to work cross-organizationally.
Ability to adapting to new business initiatives
Ability to be an integral team member (planning support, documenting, and communicating)
Experience and working knowledge of various aspects of cash operations is preferred
PC skills (PowerPoint, Excel, Word – other advanced sills preferred).