Log In
Sign Up
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Job Summary
This position plays a vital role in ensuring accurate, efficient invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases (Oracle, Secure Base, SKP, etc….) in a centralized billing environment. This is accomplished through establishing controls, auditing techniques, automation opportunities, accurate billing conversions, timely completion of monthly billing projects, training, customer facing support and management reporting. Participation in continuous improvement related activities is essential. The successful candidate will be detail oriented, internally and externally customer focused and have exceptional problem solving skills.
The position is challenging – it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.
Key Areas of Responsibility
Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
Manage the billing month-end closing process. Assess and analyze revenue trends for each field location/district. Provide support to ensure timely and accurate billing close, issue resolution, etc. Liaison with IT Support to resolve system discrepancies and to develop systemic enhancements to gain efficiencies. Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.
Work with stakeholders to resolve any billing related queries and provide first time resolution
Qualification Required
B.Com/MBA/M.com graduate who is either a Fresher or has upto 6 years experience in Billing
Skills Required
Provide excellent Customer Service to internal and external customers
Excellent verbal (oral) and written communication
Speed and accuracy of data input experience required – Excellent keyboarding skills
Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
Category: Finance
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0056292
