Conduct custom collections efforts on outstanding accounts to reduce past due balances and bad debt.
Monitor and respond to all inbound and outbound collection call each day.
Perform research on accounts, using company records and Internet resources that are made available.
Follow the collection methods, customer service, and corresponding internal software steps developed to achieve or exceed collection goals.
Respond ASAP but at least within a few hours to any operator or client inquiry concerning account or collection questions. Responses should take less than 1 business day, or you are expected to ask for help from the team if this deadline cannot be met.
Bachelor’s degree in accounting, marketing, communication, business management preferred but directly relevant experience in lieu of a bachelor’s will be considered.
3-5 years of recent full-time responsibilities working for US or UK based business.
English fluency (verbal and written) required, including knowledge of idioms and colloquial Phrases.
Working knowledge of MS Office 365 – Word, Excel, Outlook, and OneDrive.