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IKEA–Bangalore, Karnātaka
About 12 hours ago, from IKEA
Who you are
We have 2 positions for this role: 1 role will be based out of Chennai and 2nd one out of Kochi both the roles will be reporting to IKEA Business Manager based out Nagasandra Bangalore.
Sound knowledge of IKEA BUSINESS plans and strategies.
• Broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market.
• Broad knowledge about key account management.
• Deep knowledge of the local market, our consumers and specifically business customers and their needs.
• Strong understanding of what excellent customer service looks like
• Strong knowledge of competitors in the local market.
• Broad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities.
• Wide knowledge of the IKEA product range and services across all HFBs.
• Broad understanding of the IKEA supply chain and the challenges this can create for the business customers shopping with IKEA .
• Deep understanding of the Business Customer Experience maps and how to influence each step of the customer’s journey.
• Project management, analytical and numerical skills.
• Business Intelligence Experience: Competition information and market trends.
• Ability to clearly demonstrate financial awareness, thinking in terms of profit, loss and added value.
• Ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business
• Ability to prioritise and make decisions with speed and simplicity
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
• Strong collaboration and multi-tasking skills
• Strong negotiation and communication skills
• Understanding life at home and in the business environment in the local market, including design trends. Market research results (IKEA Customer Satisfaction Survey, IKEA Brand Capital).
• Computer skills and proficiency in Microsoft Office
• Good in English, Local Language preference: Tamil & Malayalam.
PREVIOUS EXPERIENCE AND SKILLS:
• Experience of working in a commercial or sales role in an organization (including previous management experience.
• Proven record of consistently meeting agreed budgets and goals, and working on business plans over a number of years .
• Experience of using knowledge of customer shopping behavior to develop long-term strategic plans, set budgets and follow up goals (sales, profitability).
• This includes setting and implementing action plans and providing clear direction and following up goals.
• Ability to mobilize stakeholders by involving them in projects and objectives.
• Ability to prioritise and organise work and the work of others in order to make the most efficient use of resources available.
• Self-starting, self-reliant and motivated with a proven ability to work as part of a team as well as independently
• Experience from retail, preferably home furnishing sector or B2B/ KAM Experience in planning, driving output and measuring performance (business and people).
PREFFERED FROM EXTERNAL:
• Retail and home furnishing experience, planning complex solutions and designs or IKEA equivalent
• Work experience with interior design in a retail environment.
Your responsibilities
Overall objective is to grow sales, increase market share and sustain long-term profitability. Contribute to and gain agreement on national BUSINESS sales budgets, profitability goals and other key performance indicators (KPI) and goals that reflect the global and local IKEA business priorities.
• Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.
• Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience.
• Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders.
• Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market.
• Present and sell larger projects to the customers, stakeholder/management groups.
• Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance.
• Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design
(HF&RD), Digital, Sustainability.
• Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
• Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues.
• Responsible to lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and an excellent customer experience.
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA.
• Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting).
Together as a team
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us!
We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
