Business: Retail Banking
Function/ Department: Retail Liabilities
Place of Work: Sales hub
Roles & Responsibilities:
‘-Responsible for deepening customer relationships to increase customer relationship value
‘- Responsible for increasing mobile banking adoption and drive initial login on Optimus app
‘-CASA value build up and new client acquisition and increase in ‘Product Holding Per Customer’ within mapped portfolio
‘- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer
Secondary Responsibilities :
‘- Assist audit and ensure compliance to internal and external regulations and guidelines
Key Success Metrics:
‘Individual Contribution : CASA Growth, Fee Income Growth, NTB Customer IDs, Net Promoter Score(NPS) % customers Optimus download, #products per customer (PPC), #cross-sell (assets products), %increase in avg ORV, #customers upgraded to RB program, #family/groups created