IDFC FIRST Bank Hiring for Team Manager-Grievance Redressal Job at Navi Mumbai Full Time

Business: Customer Service

Function/ Department: ‘PNO – GRD

Place of work: Navi Mumbai

Roles & Responsibilities:
‘Drive Business goals as per Business requirements

Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external

Proven record of high performance in teams managed or other projects/Role managed

Very effective Team handling, interpersonal and collaborative skills

Good MIS and analytics skills

Work to optimize productivity and efficiency for the entire team

Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products

Strong focus on Quality, Revenue, Efficiency and cost management

Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards

Secondary Responsibilities:
‘Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.

Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience

Strong Verbal and written communication skills

Managerial & Leadership Responsibilities:
‘Work to optimize productivity and efficiency of the team. Excellent people management and team building skills

Key Success Metrics:
‘Solutions oriented approach to challenges

Excellent written and spoken communication.,MIS and analytical skills,optimize productivity and efficiency of the team

Good understanding of Liabilities/Assets/ credit cards products and processes,

Excellent convincing skills.