Credit Manager
IDFC FIRST Bank Hiring for Team Manager-Grievance Redressal Job at Navi Mumbai Full Time
Role/Job Title: Team Manager – Grievance Redressal
Business: Customer Service
Function/ Department: ‘PNO – GRD
Place of work: Navi Mumbai
Roles & Responsibilities:
‘Drive Business goals as per Business requirements
Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
Proven record of high performance in teams managed or other projects/Role managed
Very effective Team handling, interpersonal and collaborative skills
Good MIS and analytics skills
Work to optimize productivity and efficiency for the entire team
Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
Strong focus on Quality, Revenue, Efficiency and cost management
Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards
Secondary Responsibilities:
‘Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience
Strong Verbal and written communication skills
Managerial & Leadership Responsibilities:
‘Work to optimize productivity and efficiency of the team. Excellent people management and team building skills
Key Success Metrics:
‘Solutions oriented approach to challenges
Excellent written and spoken communication.,MIS and analytical skills,optimize productivity and efficiency of the team
Good understanding of Liabilities/Assets/ credit cards products and processes,
Excellent convincing skills.