Role/Job Title: Sales Manager-Cross Sell (Home Loan)
Business: Retail Banking
Function/ Department: Cross Sell
Place of work: Pan-India
Roles & Responsibilities:
‘• Acquisition of home loan customers in the identified segment
- Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
- Provide regular feedback to RM on opportunities and customer needs
- Ensure adherence to selling norms and SOPs defined by the organization
- Ensure strict compliance with internal guidelines and external regulations
- Ensure quality sourcing in line with the Bank’s policy
Secondary Responsibilities :
‘Recommend improvements to processes and policies across the supporting teams and business to drive operational efficiencies & high quality customer services
Managerial & Leadership Responsibilities:
‘• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
- Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
- Attract & retain best-in class talent to meet Bank’s rapid growth targets
Key Success Metrics:
‘Disbursals, Growth metrics,File to disbursal conversion
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