IDFC FIRST Bank Hiring for Relationship Manager BBG-Portfolio Job at Erode Full Time

Business: Retail Banking

Function/ Department: Business Banking

Place of work: Multi – Locations

Roles & Responsibilities:

• Portfolio Hygiene like Renewal of cases along with opportunity for enhancement of limits, Interest/Overdue servicing to reduce further flow into delinquency/NPA, Deferral dues closure, etc.
• Driving sales and relationship management teams for new customers acquisition and deepening of relationship through CMS, trade/Fx and Working capital requirements; grow the business banking book
• Developing micro market and segment related solutions along with product teams to give differentiated proposition to customers
• Driving service architecture through seamless integration of various channels supporting the business including branch banking, phone banking etc.
• Building collaborative work culture between branch, assets team and support structure.

Secondary Responsibilities:

• Deepen relationship with customer and proactively own, respond, uncover and anticipate future needs and expectations
• Introduces solutions to clients in building and strengthening an effective portfolio
• Work closely with Case managers on the on-boarding and retention of clients
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Maximizes client experience by proactive sharing market updates, trend and intelligence
• Execution of strategic initiatives launched centrally
• Network with clients to identify avenues for new business opportunities
• Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and processes

Key Success Metrics:
Renewal due resolved, CASA and Fee income generation, Irregularity resolution, Deferral closure, NTB Cases done, Onboarding & Activation, Product deepening