Business: Retail Banking
Function/ Department: Retail Underwriting
Place of work: Mumbai
Roles & Responsibilities:
‘- Provide recommendations regarding improvements and changes to the credit policies and procedures, documenting and circulating policies, to ensure that all requirements are fulfilled and risks are mitigated while delivering a high quality service to customers
Secondary Responsibilities:
‘- Monitor and review the performance of the retail credit portfolio on a regular basis, providing recommendations for adjustment where necessary.
Managerial & Leadership Responsibilities:
‘- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
Champion IDFC First’s customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
Key Success Metrics:
Portfolio Quality (Delinquency Rations, Net Credit Losses, Bounce rates) TAT, cost of processing and manpower, credit appraisal, productivity, people management (attrition)