IBM Hiring for Claims Lead Job at Noida Full Time

Your Role and Responsibilities

• Responsible for project service request management, delivery status reporting and financial forecasting, reporting and analysis. This position develops and makes the day to day PMA operations more efficient.
• Manage service delivery of Life and annuity claims investigation, processing and payments processes in scope
• Ensure Service Level Agreements (SLA) are met on timelines and accuracy
• Ensure proper financial treatment of team’s transactions
• Maintain sound Internal control environment
• Lead Special Projects and handle customer expectations
• Ensure feedback is provided for the process
• Systematically identify, analyze and tackle issues and problems to reach optimal solutions in a timely manner
• Ensures readiness of Business Continuity plan and lead implementation if necessary.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Required Technical and Professional Expertise

• Possesses at least a Bachelor’s/College Degree in any field. Insurance Industry training / certification would be preferred.
• Minimum 6-8 years of professional experience in Insurance industry and 5 years’ experience in Life & Annuity Claims
• Proven ability to draw conclusions and recommendations from data trends and comparisons
• Demonstrated knowledge to work cross functionally, across Insurance, operations and matrixed structure
• Hands-on experience to support efforts to identify ways to improve revenue and/or minimize costs through sound executions of project management processes
• By using knowledge of process, dedicatedly identify areas of concern to the Project Management team
• Ability to perform assigned tasks within defined schedule and in accordance with established procedures and mentorship
• Ability to work effectively across language, US time zone & cultural barriers with US based customer
• Experience managing in a multi-client environment

Preferred Technical and Professional Expertise

• Ability to take care of highly personal and confidential information
• Experience in understanding and executing business controls
• Proven analytical and problem solving skills
• Advanced MS Excel and Powerpoint skills
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to manage change and be open to it good time management and an ability to work under stress
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications

Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.