IBM Hiring for Claims Lead Job at Noida Full Time

Introduction
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

Your Role and Responsibilities

• Responsible for project service request management, delivery status reporting and financial forecasting, reporting and analysis. This position develops and makes the day to day PMA operations more efficient.
• Manage service delivery of Life and annuity claims investigation, processing and payments processes in scope
• Ensure Service Level Agreements (SLA) are met on timelines and accuracy
• Ensure proper financial treatment of team’s transactions
• Maintain sound Internal control environment
• Lead Special Projects and handle customer expectations
• Ensure feedback is provided for the process
• Systematically identify, analyze and tackle issues and problems to reach optimal solutions in a timely manner
• Ensures readiness of Business Continuity plan and lead implementation if necessary.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Required Technical and Professional Expertise

• Possesses at least a Bachelor’s/College Degree in any field. Insurance Industry training / certification would be preferred.
• Minimum 6-8 years of professional experience in Insurance industry and 5 years’ experience in Life & Annuity Claims
• Proven ability to draw conclusions and recommendations from data trends and comparisons
• Demonstrated knowledge to work cross functionally, across Insurance, operations and matrixed structure
• Hands-on experience to support efforts to identify ways to improve revenue and/or minimize costs through sound executions of project management processes
• By using knowledge of process, dedicatedly identify areas of concern to the Project Management team
• Ability to perform assigned tasks within defined schedule and in accordance with established procedures and mentorship
• Ability to work effectively across language, US time zone & cultural barriers with US based customer
• Experience managing in a multi-client environment

Preferred Technical and Professional Expertise

• Ability to take care of highly personal and confidential information
• Experience in understanding and executing business controls
• Proven analytical and problem solving skills
• Advanced MS Excel and Powerpoint skills
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to manage change and be open to it good time management and an ability to work under stress
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications

Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

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It’s time to define your career.

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