HSBC Hiring for Manager, Special Credit Unit (SCU) GSC’s Job at Calcutta Full Time

Business: Risk / Recoveries, Special Credit Unit

Open positions: 1

Role Title: Manager, Special Credit Unit (SCU)

GCB: 6

Location (Country / City): Kolkata

Recruiter Name: Akshay Sinha Kumar

The Opportunity:

RSCU operates via two broad propositions the RSCU Helpdesk (HD) and Full Responsibility (FR).

FR responsibilities include managing a portfolio for high-risk SME (Small & Medium Enterprise) accounts with an objective to minimize bad debts and maximize recoveries, through effective communication with empaneled solicitors and LPA Receivers, Insolvency Practioners, Customers and other third parties. Primary contact for RSCU Complaints, responsible for tracking and responding to complaints. While HD responsibilities include managing a portfolio of high-risk SME (Small & Medium Enterprise) accounts on an Advisory basis with an objective to provide specialist Insolvency/Recovery related advice and assist network RMs in the closure of accounts rejected by RSCU. Act as a Gateway for all cases adopted by RSCU by taking sound judgmental decisions on the enforceability of tangible security.

What you’ll do:

Principal Accountabilities and Responsibilities Customers / Stakeholders

• Positively demonstrate value addition to the business by containing or reducing losses and maximising recoveries through efficient negotiation. Churning of portfolio by bringing cases to swift closure to ensure effective focus on relationships while always ensuring fair outcomes for customers.
• Positively manage and enhance the internal and external profile of the Department by representing a positive personal attitude.
• Specifically tuned in to reputational risks / customer concerns and proactively address such concerns with sensitivity.
• Ensure Treating Customers Fairly principles (TCF) is given the maximum consideration.
• Proper recording of correspondence, future strategies, potential risks to those strategies and estimated outcomes. Deviations to previously agreed Action Plans to be highlighted, together with financial implications especially for impairments and costs to be detailed.
• Timely information provided to business (SCU Management and Corporate/Commercial Centers) on impairments/recoveries including complaint management.
• Constructive recommendations for improving working efficiency/systems
• No justified complaints and no surprise negative publicity, beyond what is expected from assertive negotiation. Review and assist with complaint responses where specialist advice is required on Helpdesk matters.
• Independently review and draft complaint responses for RSCU (FR) while ensuring MI for the same is maintained accurately.
• All incoming correspondence answered within stipulated turnaround times and evidenced by suitable and timely responses.
• Obtain and abide by the guidance provided by our business partners and at the same time ensuring that appropriate questions are asked when in doubt.
• Due diligence / AML checks are maintained regarding source of funds offered in settlement.
• Act as a gateway for RSCU by reviewing defaulted positions and recommending the most appropriate strategy/proposition.
• Ensure timely discussion are held with network RMs with minimal escalations.

Leadership & Teamwork

• Contribute to a high-performance culture through effective team work, sharing of best practices and knowledge.
• Ensure adherence to HSBC Values and drive a culture of behavioral excellence along with high performance standards.

Operational Effectiveness & Control

• Improve internal processing efficiencies by submitting applications and related documentation with no technical errors (FR).
• Maintain HSBC Internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external auditors.
• BCP Compliance
• Ensure all lending (including excesses/temporary limits) appropriate to job role is undertaken and controlled in accordance with the appropriate HSBC Credit Policy
• Compliance with Sarbanes Oxley
• Review ways of working to deliver improvements
• Number of breaches recorded from monthly CRRs and other reports. No breaches of credit policy – non adherence to BIM
• No breaches of credit policy or procedures, with any variance fully documented and approved by the appropriate authority Compliance with the monitoring requirements for High Risk and Problem Exposures. Ensure satisfactory Audit outcomes with timely and ongoing implementation of recommendations.

Impact of Business

• Ensuring that we deliver the highest level of service to our customers while continuing to focus on the financial aspects of recovering outstanding debts and recovering provisions.
• Releasing Risk Weighted Assets which has an impact on the capital reserve requirement of the bank
• Maintain Database integrity from which important reports are derived including being the source from which the bank’s LGD model is derived (FR).
• Treating customers fairly built into the management of every account. Identification of Vulnerable customers and ensuring fair customer outcomes.
• Imbibe awareness of procedural amendments on an ongoing basis so as to ensure that compliance with regulatory requirements.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Providing specialist advice on Insolvencies and/or security realisations.
• Minimising impairment charges and maximising recoveries through close monitoring recoveries from liquidators / administrators while ensuring fair outcome for customers at all times.
• Protecting the Bank from reputational and legal risk associated with commercial insolvencies
• Continual review and enhancement of recovery procedures

Management of Risk (Operational Risk / FIM requirements)

• To implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

What you will need to succeed in the role:

• A Graduate/post graduate in commerce or at least 2 years’ of experience in debt restructuring/ defaulted debt negotiations/SCU.
• Proficient knowledge in banking products and securities.
• A good understanding of the UK litigation system.
• Proven expertise in Complaint handling
• Strong negotiation skills and customer service aptitude
• Excellent communication skills in English (both verbal and written).

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

* The information contained in this job description is a true and accurate reflection of the job as specified