HSBC Hiring for Customer Service Executive GSC’s Job at Hyderābād Full Time

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive.

Why join us?

This job profile provides a broad overview of the Job Category Credit Risk Generalist and is not intended to exhaustively describe the job.

The Opportunity:

Credit Risk Generalists oversee the organisation’s credit risk exposure derived from banking and financial services activities. They also generate periodic reports to ensure transparency regarding HSBC’s risk profile, identify positions that contravene the Group’s credit risk policy and tolerances, analyses and comments on market and portfolio developments and supports the implementation of risk valuation models.

Role holders will carry out activities that will include most of the following:

• Performing specific routine activities and processes, ensuring accuracy of tasks performed
• Identifying and escalating issues
• Applying acquired knowledge to provide assistance to others
• Understanding and adhering to established policies and procedures in own team
• Supporting change initiatives and escalating any concerns

What you’ll do:

Control

All staff are responsible for ensuring the effectiveness of the controls that are in place to manage the risks in the processes and activities that they undertake in their day to day role.

Conduct

Management of conduct is a critical component of all our business activities including, for example, the Group’s strategy and business models, our culture and behaviours, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC’s approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

Focus on conduct is integral to HSBC’s values and principles, and supports the Group’s strategy for sustainable growth and streamlining of business processes and procedures.

HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:

Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy

Whilst all 15 Global Outcomes apply across the organisation, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. All roles within the organisation should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate. It is mandatory that the conduct outcomes are included in the profiles and must not be amended.

Conduct Statement Applicable

Strategy & Business Models

1. Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity

No

Culture & Behaviours

2. Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate

Yes

3. Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets

Yes

4. We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes

Yes

5. We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity

No

Customer

6. We know our customers and understand their needs-we actively listen to them and ask the right questions

No

7. Our products are designed to meet the different needs of our customers, to be competitive and to be understandable

No

8. Our products and services provide a balanced exchange of value between HSBC and our customers

No

9. Throughout our sales and servicing we are efficient, transparent and customer focused

No

Markets 10. We manage our products and services so that our customers’ experience is in line with the expectations we set

No

11. We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately

Yes

12. Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative

No

13. We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse Yes

Governance & Oversight

14. Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity

Yes

15. We engage with regulatory bodies in a timely, open and transparent manner

No

What you will need to succeed in the role:

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

• Bachelor’s degree, preferably from a Commerce or Finance background.
• Ability to speak and understand English fluently (Medium Voice skills)
• Ability to write business letters and reports
• Strong decision making and analytical skills
• Takes ownership and leads by example
• Takes opportunity to understand business beyond their own immediate work area
• Ability to understand and interpret numeric data.
• Flexibility to work shifts and in split week offs.
• Ability to handle varied responsibilities.
• Recognizes the need to escalate to management.

Role Dimensions

• Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency).
• Produce MI as required.
• Observe trends in the application sourcing, quality of data and front office checks, customer profiles and exceptions to proposals and advice the Business to make improvements.
• Identify and escalate potential risks, operational and otherwise.
• Assist the front and back office staff with answers to queries on Credit Policy and processes and ensure that the controls and checks put in place by RCS are adhered to.
• Foster development of co-workers.
• Support achievement of team objectives.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***